Cannot add or edit APIs

  • Resolved sarahsas

    (@sarahsas)


    2 years, 8 months ago

    Hello, I’m having a strange issue where when I try to edit existing or add new REST APIs in the woocommerce settings, the forms will not load. In either case (editing existing or adding new) the page refreshes itself, the dashboard loads, the woocommerce menu loads, but the form where I need to add or edit the API keys never loads. I’ve tried disabling almost all plugins, I’ve tested other sections of the woocommerce settings to see if any other pages are doing the same thing and they aren’t, I’ve run all software updates, I’ve cleared the cache and tested in incognito windows. When I inspect the code, it looks like there is some HTML that might be related to the form but it will not display. See screenshot: https://imgur.com/fMREUCn

    Please help??

    • This topic was modified 2 years, 8 months ago by sarahsas.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter sarahsas

    (@sarahsas)

    Update, In the inspection window, I found that div id=”key-fields” class=”settings-panel” was set to display: none, and if I change that to display:block, then the form loads. See screenshot. Looks like it’s pulling some CSS from Caldera-forms plugin??? https://imgur.com/LO6gr5S

    Hello,

    Sorry to hear that.

    To understand much better what is happening, please provide the following:

    Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response. Thanks.

    Thread Starter sarahsas

    (@sarahsas)

    @ihereira all good, nevermind, it’s definitely the conflict with Caldera forms. I have notified them of the css class conflict, perhaps you can notify your team as well, hopefully one side or the other can update their class names to avoid the conflict. The class conflict is with “settings-panel”. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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