Cannot accept quote

  • Resolved hbbd

    (@hbbd)


    2 years, 11 months ago

    Hi,

    The user cannot accept the quote. When the button Accept is clicked, the page is forwarding to Payment (a blank page).

    But nothing happens to the Quote itself.

    The setting are set to do nothing once the quote is accepted.

    Moreover I have paid the license for the client area.

    Solutions?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter hbbd

    (@hbbd)

    Hi, any news on this issue? It’s a production website, it’s urgent.
    Thank you,

    Plugin Author SlicedInvoices

    (@slicedinvoices)

    Hi there,

    Sorry to hear you are having trouble. Please note, as stated here we do not provide support via the www.ads-software.com forums. For help with your issue please contact our Support Team directly by opening a ticket here: https://slicedinvoices.com/support-ticket/

    Thank you for your understanding.

    But you dont support people on your site either….

    Plugin Support MeganSupport

    (@megan891)

    Hi again @jhebbel

    Right at the top of our forum it reads as follows:

    `We stand behind Sliced Invoices 100%. If you experience any issues we will be happy to help you via our official website only. **We do NOT monitor this forum for support requests.**

    If you need help, a good place to start is our documentation.

    If you can’t find the answer there, simply open a support ticket on our website.

    Thanks!

    P.S. Yes, this is a new policy as of 2020. We are a small team and it’s challenging to keep up with requests on multiple channels and for multiple plugins… that’s why we are streamlining ALL support requests through one place, our official website. This will allow us to keep track of your requests and serve you better. Thank you for understanding.`

    We have received your ticket and our general support hours are Monday to Friday, 9:00 AM to 5:00 PM (Australian Eastern Time (AEST/AEDT, which is GMT +10/+11 respectively). Although we strive to respond to all queries within 1 business day, our actual response times may vary from time to time depending on the number of tickets we have, as well as how advanced or technical your query is.

    Thanks in advance,

    Megan
    Support Co-ordinator

Viewing 4 replies - 1 through 4 (of 4 total)
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