Cannot acces library

Hello,

Do you have screenshots of the error? Also, do you have console errors in the developer tools? Do you have debug logs available that show PHP or server errors?

2a06:2ec0:1::130 – – [08/May/2023:15:49:41 +0200] “POST /wp-cron.php?doing_wp_cron=1683553781.0331649780273437500000 HTTP/1.1” 200 359 “-” “WordPress/6.2; https://test.foundation-register.nl”
77.224.227.237 – – [08/May/2023:15:49:39 +0200] “POST /wp-admin/admin-ajax.php HTTP/1.1” 200 750 “https://test.foundation-register.nl/wp-admin/post.php?post=1021&action=edit” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.3 Safari/605.1.15”
2a06:2ec0:1::130 – – [08/May/2023:15:49:41 +0200] “POST /wp-cron.php?doing_wp_cron=1683553781.6061000823974609375000 HTTP/1.1” 200 359 “-” “WordPress/6.2; https://test.foundation-register.nl”
77.224.227.237 – – [08/May/2023:15:49:41 +0200] “POST /wp-admin/admin-ajax.php HTTP/1.1” 200 685 “https://test.foundation-register.nl/wp-admin/post.php?post=1021&action=edit” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.3 Safari/605.1.15”

Do you already have an idea what it could be? I mean, we bought the premium version yesterday with the hope it would help, but there is no difference.

Hi @basbuis,

Sorry to hear this! Do you know what version of PHP your running? And also your php memory settings? It’s possible that these need to be increased. I suggest reaching out to your host about this. Let us know if there’s no change.

Kindly,

Hannah

Received also an error message from wordpress:

ERROR
WordPress versie 6.2
Active theme: Kadence (versie 1.1.36)
Plugin: Kadence Blocks - PRO Extension (versie 1.7.29)
PHP versie 8.1.14

Error details
===========
Een error of type E_ERROR caused by rule 1788 of file home/u84642p85658/domains/foundation-reg...-frontend.php. Foutmelding: Uncaught TypeError: Unsupported operand types: string / string in /home/u84642p85658/domains/foundation-reg...tend.php:1788
Stack trace:
#0 /home/u84642p85658/domains/foundation-reg...-frontend.php(565): Kadence_Blocks_Pro_Frontend->blocks_video_popup_array()
#1 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/class-wp-block.php(258): Kadence_Blocks_Pro_Frontend->render_video_popup_block()
#2 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/class-wp-block.php(244): WP_Block->render()
#3 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/class-wp-block.php(244): WP_Block->render()
#4 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/blocks.php(1051): WP_Block->render()
#5 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/blocks.php(1089): render_block()
#6 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/class-wp-hook.php(308): do_blocks()
#7 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#8 /home/u84642p85658/domains/foundation-reg...ass-links.php(167): apply_filters()
#9 /home/u84642p85658/domains/foundation-reg...ass-links.php(59): RankMath\Links\Links->process()
#10 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/class-wp-hook.php(310): RankMath\Links\Links->save_post()
#11 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#12 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#13 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/post.php(4715): do_action()
#14 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-includes/post.php(4817): wp_insert_post()
#15 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-admin/includes/post.php(439): wp_update_post()
#16 /home/u84642p85658/domains/foundation-register.nl/public_html/wp-admin/post.php(227): edit_post()
#17 {main}
?thrown

Hey,

I’m not getting any of these errors on my test sites. I suggest deactivating your plugins to test if there is a conflict there. Let us know if there’s no change.

Kindly,

Hannah

I tried:

• Deactivating all plugins
• Re-installed wp
• Different themes

Only one item helped a bit: with deactivating geodirectory the library works sometimes.

Hello,

Please, follow the steps in our troubleshooting article, including clearing your cache and checking for plugin conflicts. In particular, could you check if the problem occurs with RankMath disabled? Please use the Health Check & Troubleshooting plugin for the troubleshooting mode, and check if the problem occurs when you disable all plugins except for the Kadence Blocks plugins.

Issue Kadence+ Geodirectory

The beginning:

3 sites.

1) no issue with Geodirectory and KadenceBlocks (wp builder)

2) big issue with Geodirectory and KadenceBlocks (wp builder)

3) big issue with Geodirectory and KadenceBlocks (wp builder)

Not possible to acces the Kadence library (when editing a page)

Als importing a reusable block crashes lots of times with site 2+3

This is very, very strange.

• Alle 3 sites same hosting (site #3 just installed for this issue, all fresh)
• Site 1 = main account, site 2+3 are sub.domain sites
• All other plugins removed
• Tried with several themes, now Kadence theme (all the same issue)
• Cache emptied and disabled
• Site Health plugin: everything good.

Geodirectory and KadenceBlocks should really be able to work together.

Hosting details

• Memory 2GB
• WP 6.1  (tried 6.2 also, no difference)
• PHP 8 (tried 8.1 also, no difference)
• Health Check: GOOD
• Compatibility issues: NO

Test site (1):

Geodirectory plugin active

• Acces to library does not work
  
  (that means after switching theme, closing all other plugins, new WP core install, cache emptied, cache disabled, switching theme etc.
• 1 out of 200 times when I try to acces for example the hero section it works. When I download ‘Hero 5’ only the wireframe is imported.

Geodirectory plugin disabled

• Ayecode, UsersWP and WP Easy Updates still active (!)
• Acces to library does work; only 1 or 2 attempts with ’only Sync with cloud’ are needed. 
• Lay-out Hero 5 imports completely, including images.

Geodirectory removed (ftp) and re-installed

• Acces to library does not work 
• Same as before, ’only Sync with cloud’ message.

Nederlof Foundation site (2):

Geodirectory plugin active

• Acces to library does work; only 1 or 2 attempts with ’only Sync with cloud’ are needed. 

Geodirectory plugin disabled

• Not necessary, no change.

Dev. site (3):

We just setup a completely fresh site, all new, just to test this.

Geodirectory plugin active

• Acces to library does not work
  
  (that means after switching theme, closing all other plugins, new WP core install, cache emptied, cache disabled, switching theme etc.
• 1 out of 200 times when I try to acces for example the hero section it works.

Geodirectory plugin disabled

• Ayecode, UsersWP and WP Easy Updates active (!)
• Acces to library does work; only 1 or 2 attempts with ’only Sync with cloud’ are needed. 
• Lay-out Hero 5 imports completely, including images.

Hello,

I found your support ticket through Kadence support. I wanted to let you know we can continue troubleshooting that way.