Cannot access Admin area-fatal error message

oh site is

https://www.bodystrut.com

it still works but doesn’t look like it did before its the new theme that crashed

Can you get into the back end? wp-admin
Can you put it back to the previous theme?
Where are you getting the errors? When I go to the site, I am not getting errors.

I didn’t understand your last statement:

it still works but doesn’t look like it did before its the new theme that crashed

yes the site works-but when I try to login in to admin area-so that I can fix the new theme that was uploaded I get the error message-so I am unable to do any new posts-see the dashboard anything

I hate it when this happens. (I’ve had this type of thing happen more than once. As a matter of fact, just today I had a similar problem after making some changes. It’s not fun.

Just a side note before we go further, always remember to backup your database before doing upgrades.

Ok. There are a few things that we can do. My first step would probably be to use FTP to re-load the new template by hand, just to make sure it didn’t have a problem when it was loaded automatically.

If that didn’t work, I would then use SQL to resent the template and style, but if FTP gives you a headache, SQL will give you a migraine.

Contact me at upstartmediamarketing.zencart.com. I’ll see if I can help you get out of the bind.

Okay so FTP adn SQL are things I have no idea what they mean-my WP is hosted through Bluehost and I see FTP there but not sure where to start-tried messing with some things and now my website is gone-error message even when putting the web address in-UGH

any help would be appreicated-i put in the address you provided to contact you and I got an error-error is theme of the night

my e-mail is
[email removed]

Sorry about the wrong address, use this:
https://upstartmediamarketing.zendesk.com

I’ll contact you via email.

For anyone else reading this issue.

In order to resolve this problem, you need to have access to the file structure through ftp or through a cpanel (control panel). Steps:

I first loaded a script that I have written to zip all of the files and backup the data. I executed the script to create the zip backup.

Next, I copied the current wp-config.php and her .htaccess files offline to my working machine (as a backup to restore later)

Then I took a default installation of wordpress and loaded the files. (Actually, I loaded the zip file and then unzipped it on the server and moved the wordpress directory into the root wordpress directory, thus over-writing existing wordpress files. It does not touch any additional themes or other files which are not part of the original install. )

Then I re-copied her wp-config.php and .htaccess files back into her root wordpress directory.

Then she tested to make sure she could re-login and work. Yep. Everything working again.

Then I deleted the zip backup and the zipped wordpress installation that I put on the server.

indamarisa, you probably ought to mark this issue resolved. Use the drop-down menu on the right side of this page.

You possibly just needed to switch to the Twenty Ten theme by renaming the current theme’s folder in wp-content/themes using FTP then try logging in once to twice to kick in the Twenty Ten theme activation.

esmi, I’ll keep that in mind. I tend to reload defaults first, maybe unnecessarily.

esmi, your solution just saved me when I got this same fatal error! thank you!!

I migrated my blog (www.bodyshapeshiftersonline.com) to 3.3 last week and all seemed well.

Now I cannot get access to the admin area or dash board.
Everytime I try I get the following message:

Fatal error: Call to undefined function is_rtl() in /home/jghethe/public_html/wp-includes/general-template.php on line 2102

How do I resolve this?

Thanks in advance…