cannot access dashboard after WP update

  • I just updated to the most recent version (I think) of WP and now I cannot access my dashboard. I get an error message when I try to log in. I also updated approx 11 plugins before I updated to the most recent version of WP. I have had a WP website for the last 2 yrs, but I don’t know jack about code. Never had this happen. I’m sorta freaking out.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I get an error message when I try to log in.

    What is the error message?

    Thread Starter anncunniffe

    (@anncunniffe)

    Hi Steve. The error messages is “HTP error 500” along with “page isn’t working” and “currently unable to hand this request.”

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    1. Check the error log(s) on your host. The problem should be logged there. (How do you see the log? Depends on your host.)

    2. Enable WP_DEBUG and WP_DEBUG_LOG and then check wp-content/debug.log to see if there’s a useful error message there.

    Thread Starter anncunniffe

    (@anncunniffe)

    I use BlueHost. I seem to be having a problem with something called Zend…

    [Mon Oct 10 10:32:58 2016] [error] [client 100.43.85.1] Failed loading /usr/php/54/usr/lib64/php/modules/ioncube_loader_lin.so: /usr/php/54/usr/lib64/php/modules/ioncube_loader_lin.so: undefined symbol: zend_new_interned_string
    [Mon Oct 10 10:32:58 2016] [error] [client 100.43.85.1] Failed loading /usr/php/54/usr/lib64/php/modules/ixed.lin: /usr/php/54/usr/lib64/php/modules/ixed.lin: undefined symbol: zend_is_auto_global_quick
    [Mon Oct 10 10:32:58 2016] [error] [client 100.43.85.1] Failed loading /usr/php/54/usr/lib64/php/modules/ioncube_loader_lin.so: /usr/php/54/usr/lib64/php/modules/ioncube_loader_lin.so: undefined symbol: zend_new_interned_string
    [Mon Oct 10 10:32:58 2016] [error] [client 100.43.85.1] Failed loading /usr/php/54/usr/lib64/php/modules/ZendGuardLoader.so: /usr/php/54/usr/lib64/php/modules/ZendGuardLoader.so: undefined symbol: zend_new_interned_string
    [Mon Oct 10 10:32:59 2016] [error] [client 144.76.198.133] Zend Optimizer requires Zend Engine API version 220060519.
    [Mon Oct 10 10:32:59 2016] [error] [client 144.76.198.133] The Zend Engine API version 220131226 which is installed, is newer.
    [Mon Oct 10 10:32:59 2016] [error] [client 144.76.198.133] Contact Zend Technologies at https://www.zend.com/ for a later version of Zend Optimizer.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Hmmm… that seems like something that needs to be resolved with Bluehost tech support.

    Thread Starter anncunniffe

    (@anncunniffe)

    calling them right now. thank you for your help.

    Thread Starter anncunniffe

    (@anncunniffe)

    Bluehost deactivated the theme I was using (that was customized heavily for me) b/c it was incompatible with the WP update. Now my website looks like …. Oh happy Monday. I guess it was a catch 22 situation. Website looked fine but couldn’t access my dashboard before. Now I can access my dash but my website looks bad.

Viewing 7 replies - 1 through 7 (of 7 total)
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