Cannot access email settings

  • Resolved ozviewer

    (@ozviewer)


    2 years, 9 months ago

    I have been using AST for years. Some time after June 1, 2022, emails that should be sent when ‘Updated tracking’ is made are no longer sent. In fact, if I change the order status to ‘Updated tracking’, I get a WP critical error message and warning email. However, WP site health shows nothing wrong and the site is otherwise operating normally.

    All other WP emails are sent. I went to Settings/Fulfillement to check the email settings (cogwheel) https://i.postimg.cc/R0nwK1nH/AST-screenshot.png. The link for the cogwheel is mywebsite.com/wp-admin/admin.php?page=woocommerce-advanced-shipment-tracking&tab=settings, but if I click this link nothing happens. My email provider is Send in Blue and all other emails are being sent.

    I would be grateful for any advice on how to fix this.

    • This topic was modified 2 years, 9 months ago by ozviewer.
    • This topic was modified 2 years, 9 months ago by ozviewer.
    • This topic was modified 2 years, 9 months ago by ozviewer.
    • This topic was modified 2 years, 9 months ago by ozviewer.
    • This topic was modified 2 years, 9 months ago by ozviewer.
    • This topic was modified 2 years, 9 months ago by ozviewer.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Zorem

    (@zorem)

    Hi, @ozviewer,

    We just released the latest version of the plugin and fixed the issue with the ‘Updated Tracking’ email. Please update with the latest version of the plugin and check the email.

    Thanks,

    Thread Starter ozviewer

    (@ozviewer)

    Zorem,
    Many thanks for the upate, Updated Tracking emails are now being sent. However I still cannot access the settings in Settings/Fulfillement. This is not a high priority but I thought I should mention it.
    Thanks again,
    Ozviewer

    Plugin Author Zorem

    (@zorem)

    Hi, @ozviewer,
    We removed the Updated Tracking email customizer from the plugin.
    Thanks

    Thread Starter ozviewer

    (@ozviewer)

    That explains why I can’t open the settings. ?? Perhaps you could remove the cogwheel in a future update?
    Oz

    Plugin Author Zorem

    (@zorem)

    Yes, we will remove it in the next version.

Viewing 5 replies - 1 through 5 (of 5 total)
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