Cannot access my wordpress account and site

  • Hello!

    I cannot access my wordpress account. Whenever I try to login, I get the answer that my account doesn’t exist, but I’m sure about the e-mail I’ve used and the password.

    Also, whenever I try to reach my admin page on my blog, the page is blank and there is nothing I can do.

    I created a new wordpress account to be able to access wordpress support.

    Please help.

    Thanks in advance,
    A

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • It looks like you can access the login page via https://www.obsessedmaker.com/wp-login.php but there is an error about unexpected output there. You can try logging in there but I expect it will not work.

    If you have access to the hosting account or FTP you can try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter angelcor

    (@angelcor)

    I tried to login via https://www.obsessedmaker.com/wp-login.php but it’s not working. It says there is no account with my e-mail and when I chose the lost password option and added my e-mail, it went blank.

    I have tried to access my FTP with no luck. I guess I’m doing something wrong.

    I really have no idea what to do.

Viewing 2 replies - 1 through 2 (of 2 total)
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