Cannot access plugins page after update

  • Resolved jodzeee

    (@jodzeee)


    4 months, 2 weeks ago

    When I try to access the plugins page, I get a mostly blank window with a setup link. See screenshot:
    https://app.screencast.com/PgdgTOPpSIS6i

    I was able to inspect the page and delete the element so I could rollback the plugin to the previous version and it works fine.

    The page I need help with: [log in to see the link]

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  • Hi there @jodzeee

    As I understand, the site’s WooCommerce Square is rolled back to 4.6.3, since when updating to 4.7.0 the screen appeared like so. Correct?

    There appears to be a lot of vertical scroll available, n the screenshot where the words Setup wizard appear. What appears below what’s already visible in this upper section?

    Also, does this occur only on the screen at wp-admin > Plugins > Installed plugins, or otherwise?

    Just to clarify, was WooCommerce Square the only plugin that was updated at the time, or otherwise?

    I’m curious, did you already have the opportunity to test with a staging site, where only WooCommerce and WooCommerce Square would be active, update to WooCommerce Square to version 4.7.0, and see if the issue reappears, or otherwise?

    I hope this is helpful! We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

Viewing 1 replies (of 1 total)
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