• Resolved dcnz

    (@dcnz)


    As the title says, when I have the Download Manager plugin (https://www.ads-software.com/plugins/download-manager/) installed and activated on a website I cannot access the Elementor settings page. It just redirects to the settings page for the Download Manager plugin. I have to deactivate that plugin in order to access the settings page correctly.

Viewing 6 replies - 1 through 6 (of 6 total)
  • i have the same Problem with this Plugin:

    https://www.ads-software.com/plugins/shortcoder/

    Plugin Support Elementor Team

    (@ricav)

    Hi @jidwictut9,

    I see that you’re using the Download Manager and Shortcoder plugins, both of which are third-party plugins.

    While we’re unable to provide direct support or control over third-party plugins, I recommend reaching out to the support teams of these plugins. They can assist you in ensuring compatibility with the latest version of Elementor and resolving any issues you may encounter.

    Thank you for your understanding and cooperation.

    Kind regards,

    Thread Starter dcnz

    (@dcnz)

    Yeah, this isn’t any issue with the plugins we both mentioned. It’s an issue with the menu slug that Elementor is using for the settings page as it obviously conflicts with other plugins that use the same (or similar) slug.

    Elementor is using a generic menu slug for the settings page – /wp-admin/admin.php?page=settings

    To stop conflicts (and potential future conflicts) with other plugins, you should be using something like ?page=elementor_settings which then follows a similar naming convention as your other menu items. A pretty major oversight on your end if you ask me.

    Hello,

    before the update to version 3.21.0 the link was:
    **wp-admin/admin.php?page=elementor
    Which is now the new home page.
    Now the link is to the settings:
    **wp-admin/admin.php?page=settings
    Why is the link not as written above for example:
    **wp-admin/admin.php?page=elementor-settings
    That would be clearer!

    Update:
    Just saw that the bug was fixed with version 3.21.1 ??

    • This reply was modified 7 months, 1 week ago by jidwictut9.
    Plugin Support vipul78

    (@vipulelementor)

    Hi

    Thank you for your input.

    For this, as this is a direct code related query I would suggest sharing this directly to our dev team here – https://github.com/elementor/elementor

    They would be able to answer your questions and take your suggestions on this one.

    Plugin Support aracelil

    (@aracelil)

    Hi, @dcnz.

    We are closing this thread due to inactivity. Please open a new thread should you need assistance in the future.

    Kind Regards.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Cannot access the settings page when a specific plugin is installed’ is closed to new replies.