Cannot access WP dashboard, not even with recovery link

  • Resolved betsyrubendall

    (@betsyrubendall)


    1 year, 6 months ago

    This is regarding the site on justinnabity.com.

    It is currently displaying a “critical error” message on the site. When I try to login, I get a similar message, plus instructions to check the site admin email inbox for instructions.

    The first time I tried to log in and received this message, I did receive an email with some generic info and also a special link to a “recovery mode to safely login into the dashboard and investigate further”. I was able to log in via “recovery mode”. I attempted to update wordpress as well as a few plugins. After wordpress updated, (or at least after the site no longer said it was down for maintenance, I am unsure if it actually updated), I can no longer log in via the recovery mode link. And I am not receiving any further emails to the site admin email inbox with any other information or new recovery mode links.

    How can I access my site and fix the errors? While I was accessing via recovery mode I believe I saw that the critical error was related to the Elementor Pro plugin and I attempted to deactivate that plugin, but I cannot get in to verify if it was deactivated or not.

    How can I access my site??

Viewing 2 replies - 1 through 2 (of 2 total)
  • lisa

    (@contentiskey)

    you can deactivate your ElementorPro plugin in the File Manager or using s/ftp access for your web hosting account by renaming the folder for ElementorPro plugin.

    if you are not sure where to find the wp-content containing all plugins in your web hosting account, please contact the support team of your web hosting account for guidance.

    if you need guidance with ElementorPro plugin’s operation, please contact ElementorPro support team.

    Thread Starter betsyrubendall

    (@betsyrubendall)

    Thanks for the reply. The domain is hosted on godaddy.com. I contacted them, they performed a “minor core upgrade” and that fixed the error.

Viewing 2 replies - 1 through 2 (of 2 total)
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