Cannot Activate Free Or Premium Version

  • Resolved Amy

    (@selfishmom)


    9 years, 5 months ago

    I’ve been trying for hours to activate this plugin. I keep getting an error saying that my memory size is exhausted. I increased the amount of memory allocated to php, uninstalled a similar plugin that should have been using a similar amount of memory, bought the premium version to see if that would work, all with no luck. And every time I try my site is thrown offline until I can delete the plugin via ftp.

    https://www.ads-software.com/plugins/wp-ultimate-recipe/

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author Brecht

    (@brechtvds)

    Hi there,

    I just answered your mail to our support system but I’ll copy it here as well:

    What’s the memory size at the moment? Could you copy the error you’re getting?

    Have you increased the size following these instructions?
    https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

    You could go to 128M.

    Brecht

    Thread Starter Amy

    (@selfishmom)

    Hi Brecht, thank you for your speedy reply!

    I increased the memory limit to 128.

    The error is this: Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 35 bytes) in /home/content/c/i/c/cicek1/html/selfishmom/wp-includes/wp-db.php on line 1710

    Each time the size is different (usually much bigger than 35 bytes), but “line 1710” is always the same.

    Plugin Author Brecht

    (@brechtvds)

    If it still says “67108864 bytes” it doesn’t seem like the memory size is actually increased. Did you change the value in the wp-config.php file?

    Thread Starter Amy

    (@selfishmom)

    I added “define(‘WP_MEMORY_LIMIT’, ‘128M’);” to the wp-config.php file.

    Plugin Author Brecht

    (@brechtvds)

    Have you tried the other steps on this page as well?
    https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

    Thread Starter Amy

    (@selfishmom)

    Just tried it again and this time the fatal error was this: “Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 262144 bytes) in /home/content/c/i/c/cicek1/html/selfishmom/wp-includes/wp-db.php on line 1710”

    I followed the instructions for changing the wp-config file so I’m not sure what to do, but you’re right, it doesn’t seem to be changing.

    Plugin Author Brecht

    (@brechtvds)

    Have you tried adding this to your .htaccess file?
    php_value memory_limit 128M

    Thread Starter Amy

    (@selfishmom)

    Just tried that last one and brought my site down. I added it before the line that said # END WordPress. I don’t know where my .ini files is and I’m reluctant to mess with it too much, before I do something that I can’t undo.

    Plugin Author Brecht

    (@brechtvds)

    Would it be possible to provide me with temporary FTP access? I can try a few things.

    Thread Starter Amy

    (@selfishmom)

    Sure, can I email you?

    Plugin Author Brecht

    (@brechtvds)

    Did you my response on the support ticket? You can answer that one, it’s private.

    Thread Starter Amy

    (@selfishmom)

    Done! Please let me know if you don’t receive it.

    Where exactly do you add that line of code to the wp-config.php file? I need to add it as well, and have no idea where to put it!

    Plugin Author Brecht

    (@brechtvds)

    Try adding it to the very end of the file.

    Edit: the wp-config.php file can be found in the WordPress installation folder and can be accessed via FTP or a file manager, if that’s what you’re looking for.

Viewing 14 replies - 1 through 14 (of 14 total)
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