Cannot activate Portfolio X plugin

Hi,

We cannot duplicate the issue. Can you please confirm your server’s PHP version and WordPress version? What theme are you using? Can you check if there is anything in the PHP error log?

Thanks

I have PHP version 7.1, WordPress 4.9, Zerif Pro Theme. No error logs for that day.

Thanks.

Hi,

As far as we can tell, this is likely a special case of server issue or could be your site has some malware. We see others reporting similar problems.
1. First do a scan with WordFence to find out if your WordPress is secure
2. Try downloading the plugin package, then upload with FTP to the wp-contents/plugins folder. Go to WP backend and activate the plugin.
3. See if you can install other plugin files.

Let us know after you try these.

Thanks

Really? There is no malware on my server (how presumptuous of you!)

Honestly, come on you think we are idiots, of course I tried every possible option to upload and activate this plugin.

Maybe it’s because you bundled two plugins?

OptionTree by Derek Herman
Portfolio X by QuantumCloud

Hi,

Sorry but it seems like you took our suggestions quite mistakenly. These are standard steps for troubleshooting any problem. It’d presumptuous of us if we did not ask these 1st just to make sure.

Portfolio X uses Option tree framework but not as another plugin. Does your theme uses Option tree as well for its settings or something else? Can you provide a list of active plugins? If you have more information regarding the option tree conflict, please share with us. Do you get the same error when trying to activate through FTP upload?

OK, sorry I jumped on your comment.

No other use of Option Tree.

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Bean Portfolio – Version 1.5 Active
Call Now Button – Version 0.2.1 Active
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Custom Twitter Feeds – Version 1.2.7 Active
Elementor – Version 1.8.6 Active
Envira Gallery Lite – Version 1.6.2 Active
EZP Coming Soon Page – Version 1.0.6 Active
Free & Simple Contact Form Plugin – Pirateforms – Version 2.3.0 Active
Gallery – Video Gallery – Version 2.2.0 Active
Google Analytics for WordPress by MonsterInsights – Version 6.2.6 Active
Hello Dolly – Version 1.6 Active
Huge IT Slider – Version 4.0.6 Active
LeadXplode Pro Plugin – Version 1.0.6 Active
Limit Login Attempts – Version 1.7.1 Active
ManageWP – Worker – Version 4.2.27 Active
Max Mega Menu – Version 2.4 Active
Orbit Fox Companion – Version 2.2.3 Active
Revive Old Post (Former Tweet Old Post) – Version 7.5.0 Active
Social Media Feather – Version 1.8.4 Active
UpdraftPlus – Backup/Restore – Version 1.13.15 Active
Visual Form Builder – Version 2.9.4 Active
Wordfence Security – Version 6.3.21 Active
WP Edit – Version 4.0.2 Active
WP Editor – Version 1.2.6.3 Active
Yoast SEO – Version 5.8 Active
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Thanks. Please allow us some time to do thorough testing.

Hi,

We released an update. Could you please try now? Let us know if the problem persists.

Thank you.

OK thanks, let me try it and I’ll get back to you.