Cannot add a billing or shipping address if country is not provided

  • Resolved wpseriouslee

    (@wpseriouslee)


    4 years, 6 months ago

    I have a problem when I try to add a new shipping or billing address after registering on my site. When I try to add an address, after pressing submit, the page scrolls to the top of the form as if an error occurred but I see no errors in the debug log or on the page. I tried to test adding a new address with the twentytwenty theme and it works, the only difference between my theme and the twenty twenty one is that I have unset the billing and shipping country field which is a required field. I can however, add an address on checkout without the country field and it shows up in my account but even then, I cannot edit it. If I remove the code that unsets the field, I can add and edit addresses just fine. I’ve provided a link to the site, you can sign up with whatever looks like a valid email address.

    Reproduction Steps.
    1. Register for an account
    2. Go to My Account > Manage Addresses
    3. Click ‘Add’ link
    4. Type in whatever looks like a real address (UK)
    5. Click Save
    6. Observe that nothing changes

    Here is the system status below

    
### WordPress Environment ###

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Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @wpseriouslee,

    I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with regards to not being able to enter address parameters if no country is selected.

    I tried to test adding a new address with the twentytwenty theme and it works

    The results of your test above along with the results of my own testing indicates that what you’re experiencing is not directly related to WooCommerce itself.

    I’d suggest carrying out a conflict test in your site to try and locate the culprit. This document below offer guidance on how to conflict test on a WordPress installation.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If you haven’t carried out this type of testing on your site as yet it’s what we would recommend.

    Thread Starter wpseriouslee

    (@wpseriouslee)

    Quick note, I’ve set display none on the errors at the top of the form and even though I expect errors when I try to submit an empty form, I see nothing there, only until I remove unset shipping/billing country depending on which address I want to add/edit

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @wpseriouslee,

    As indicated it’s not something we can replicate using WooCommerce and the free Storefront theme.

    Thread Starter wpseriouslee

    (@wpseriouslee)

    Sorry, I hadn’t seen your reply, I will try this conflict testing and see where it takes me; thank you

    Thread Starter wpseriouslee

    (@wpseriouslee)

    Conflict testing did not prove fruitful, so I went for some good old log based debugging, turns out I’m hitting this line

    https://github.com/woocommerce/woocommerce/blob/master/includes/class-wc-form-handler.php#L92

    EDIT: Asked a stupid question, removed it; new question, is there a way I can set the default country to be sent in the payload when I edit address?

    • This reply was modified 4 years, 6 months ago by wpseriouslee.
    Thread Starter wpseriouslee

    (@wpseriouslee)

    The best workaround I can find to allow hiding the country field and still be able to edit billing and shipping addresses is to add this to the form-edit-address.php file

    <input type="hidden" name="billing_country" value="GB" />
    <input type="hidden" name="shipping_country" value="GB" />

    But is this acceptable?

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @wpseriouslee,

    What you could try as a test to set a defined country at checkout which a customer could change would be to set your Default customer location setting to be Shop base address. That would populate the field with the base country of your store.

    You can configure that setting by navigating to WooCommerce > Settings > General > General options.

    It’s actually best to have a customer populate a Country field for billing as certain payment gateways as an example require that amongst other details to process payment.

    When removing fields you may find that you experiences behaviour like you have described.

    Thread Starter wpseriouslee

    (@wpseriouslee)

    Setting a shop base address did not change anything, the error is still there and I suppose this might just have to be the workaround for now. I get that the customer has to fill in the country and it might interfere with some plugins but my client is adamant about not wanting that field there and now here I sit.

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @wpseriouslee,

    From what you describe it sounds like your workaround of hiding the fields may be your best approach to meet your client’s project requirements if you’ve found that works for you.

    I’ll mark this topic as resolved for now and if you find an alternative method to solve this you can still reply here in case others are looking for anything similar in the future.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Cannot add a billing or shipping address if country is not provided’ is closed to new replies.