Cannot add anything to my cart in WooCommerce

Hi @gooddave

This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

• Temporarily switch your theme to Storefront or Twenty Twenty-Four
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

I hope that helps! Let me know once you have done a conflict test!

Hi Shameen,

I did the conflict test and I am still having the same issue.

Hi there @gooddave,

I did the conflict test and I am still having the same issue.

I understand the issue seems related to the Safari browser and not being logged in as a customer, is that correct?

As a next step, please share with us your system status report so that we can have a better understanding of your host environment. You can find it via WooCommerce > Status > Get system report > Copy for support.

Looking forward to your reply.

` WordPress Environment

WordPress address (URL): https://vulturesofculturedetroit.com
Site address (URL): httpss://vulturesofculturedetroit.com
WC Version: 8.9.1
REST API Version: ? 8.9.1
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: – Server Environment

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PHP Version: 8.1.28
PHP Post Max Size: 128 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
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DOMDocument: ?
GZip: ?
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Remote Post: ?
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attachment: 50
custom-css-js: 1
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display_type: 7
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page: 12
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revision: 113
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wp_template_part: 2
wpa-stats: 17
wpcf7_contact_form: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (21)

Advanced Google reCAPTCHA: by WebFactory Ltd – 1.21
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.8.1.3
Classic Editor: by WordPress Contributors – 1.6.3
Contact Form 7: Accessible Defaults: by Joseph Dolson – 1.1.8
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DavidAnderson – 1.24.3

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WP Accessibility: by Joe Dolson – 2.1.9 Inactive Plugins (0) Dropin Plugins ()

advanced-cache.php: advanced-cache.php
db.php: db.php Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

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exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
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Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
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Level threshold: –
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Cart: #388 - /cart/
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Terms and conditions: #421 - /terms-and-conditions/ Theme

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Parent Theme Author URL: https://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
WooCommerce Support: ? Templates

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Version: 7.6.0
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Payment Gateway: Enabled
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Fraud Protection Level: basic
Multi-currency: Enabled
Public Key Encryption: Disabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Disabled WooCommerce PayPal Payments

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
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shipping-smart-defaults
shipping-setting-tour
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product-custom-fields
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remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-05-23 19:59:05 +00:00
Options: ?
Notes: 88
Onboarding: completed MailPoet

Sending Method: PHPMail
Send all site's emails with: Default WordPress sending method
Task Scheduler method: Action Scheduler
Cron ping URL: https://vulturesofculturedetroit.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Canceled: 1
Oldest: 2024-05-22 20:19:03 +0000
Newest: 2024-05-22 20:19:03 +0000

Complete: 2,508
Oldest: 2024-04-22 19:17:57 +0000
Newest: 2024-05-23 18:01:39 +0000

Failed: 66
Oldest: 2023-10-03 19:55:48 +0000
Newest: 2024-05-23 17:24:26 +0000

In-progress: 1
Oldest: –
Newest: –

Pending: 4
Oldest: 2024-05-23 18:19:12 +0000
Newest: 2024-05-24 15:04:03 +0000 Status report information

Generated at: 2024-05-23 18:01:49 +00:00
`

Hey, @gooddave!

Thanks for sharing the report.

I checked on my end and I was able to see the issue on your site. Here’s what happened:
On Chrome I was able to add all three products
On FireFox I was only able to add the simple products
On Safari I was not able to add anything.

You mentioned you ran the conflict test, do you mind sharing which theme you used when doing it?
If it was not Storefront, can you please try and run the conflict test with Storefront just to make sure? The reason I’m asking is because this is a default and very basic theme, so there’s not much to conflict with, which makes it one of the best options for a conflict test.

Also, when you performed the conflict test, did you deactivate all plugins (but Woo) at once?
The reason I’m asking is because I see you have plugins related to the theme and also a recaptcha plugin (which is showing an error on the browser console and be related). So please make sure both are also disabled when running the test.

Looking forward to your reply.

Have a wonderful day!

Hi,
I tried it originally with the 2024 theme. I just tried it again with the Storefront theme with the plugins deactivated (except for WooCommerce), and noticed that if I add a t-shirt, I will see it add into the cart and the dollar amount change for two seconds, and then revert back to an empty cart.

• This reply was modified 9 months, 1 week ago by gooddave.

Hi @gooddave

if I add a t-shirt, I will see it add into the cart and the dollar amount change for two seconds, and then revert back to an empty cart.

This could possibly be a session or cookie issue. I would suggest checking if your hosting provider has any specific settings that might be affecting sessions or cookies. You might need to contact them directly for this information.

I hope this helps! If you have any other questions, feel free to ask.

Okay. I messaged my hosting service to see. Still waiting for an answer.

They resolved the issue. It ended up being something that was misconfigured in General Settings.

Hi @gooddave,

Glad to hear it – thanks for letting us know!

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.