• Resolved gooddave

    (@gooddave)


    I’m having major issues with being able to add anything to my shopping cart in WooCommerce. I have one variable product (t-shirt) and two simple products (sticker and cup coaster). When I’m logged into WordPress, I have no issues adding anything to my shopping cart. When I’m not logged in and using Chrome and Firefox, I can add the simple products but not the variable products. When I’m not logged in and using Safari, I cannot add anything to my shopping cart.

    I’ve tried deactivating my theme and using another one, deactivating my plugins, clearing my cache using W3 Total Cache, checking the WooCommerce status (there are no errors), and clearing transients under “Tools”. Still nothing is working.

    Please advise. Thank you.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @gooddave

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope that helps! Let me know once you have done a conflict test!

    Thread Starter gooddave

    (@gooddave)

    Hi Shameen,

    I did the conflict test and I am still having the same issue.

    Hi there @gooddave,

    I did the conflict test and I am still having the same issue.

    I understand the issue seems related to the Safari browser and not being logged in as a customer, is that correct?

    As a next step, please share with us your system status report so that we can have a better understanding of your host environment. You can find it via WooCommerce > Status > Get system report > Copy for support.

    Looking forward to your reply.

    Thread Starter gooddave

    (@gooddave)

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    `

    Hey, @gooddave!

    Thanks for sharing the report.

    I checked on my end and I was able to see the issue on your site. Here’s what happened:
    On Chrome I was able to add all three products
    On FireFox I was only able to add the simple products
    On Safari I was not able to add anything.

    You mentioned you ran the conflict test, do you mind sharing which theme you used when doing it?
    If it was not Storefront, can you please try and run the conflict test with Storefront just to make sure? The reason I’m asking is because this is a default and very basic theme, so there’s not much to conflict with, which makes it one of the best options for a conflict test.

    Also, when you performed the conflict test, did you deactivate all plugins (but Woo) at once?
    The reason I’m asking is because I see you have plugins related to the theme and also a recaptcha plugin (which is showing an error on the browser console and be related). So please make sure both are also disabled when running the test.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter gooddave

    (@gooddave)

    Hi,
    I tried it originally with the 2024 theme. I just tried it again with the Storefront theme with the plugins deactivated (except for WooCommerce), and noticed that if I add a t-shirt, I will see it add into the cart and the dollar amount change for two seconds, and then revert back to an empty cart.

    • This reply was modified 9 months, 1 week ago by gooddave.
    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @gooddave

    if I add a t-shirt, I will see it add into the cart and the dollar amount change for two seconds, and then revert back to an empty cart.

    This could possibly be a session or cookie issue. I would suggest checking if your hosting provider has any specific settings that might be affecting sessions or cookies. You might need to contact them directly for this information.

    I hope this helps! If you have any other questions, feel free to ask.

    Thread Starter gooddave

    (@gooddave)

    Okay. I messaged my hosting service to see. Still waiting for an answer.

    Thread Starter gooddave

    (@gooddave)

    They resolved the issue. It ended up being something that was misconfigured in General Settings.

    Hi @gooddave,

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

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