Cannot Add or Duplicate a table

Hi,

thanks for your post, and sorry for the trouble.

Most likely there’s a PHP error here, and we should try finding out more information. For that, please set the WP_DEBUG constant to true in your site’s “wp-config.php” file, see https://www.ads-software.com/documentation/article/debugging-in-wordpress/#wp_debug , or maybe check the server’s error log file (if you don’t have access to that your self, you web host company’s support team should have access).

Regards,
Tobias

I used FileZilla and checked the error log for yesterday but nothing relating to TablePress there – just a few warnings. I then tried again this AM right after trying to copy a table but again, no errors. So I edited the WP_DEBUG constant to be true. I’ll try copying a current table and adding a new one now then turn it back to false as this is a prod site.

Thanks!

-chuck

Hi,

sounds good. If you get more detailed error information (instead of the white screen), please post that.

It might also be a good idea to try with all other plugins deactivated, to rule out any interference.

Regards,
Tobias

Hi Tobias,

I got this info from DreamHost support:

“We have once again checked on the error logs and we are not seeing
anything related to the issue. It might be PHP compatibility or PHP
limits. What we can try do first is try updating the PHP limits by
following the instructions here:
https://help.dreamhost.com/hc/en-us/sections/203272338-Custom-Configurations “

This is kind of a stretch for me so I’m going to ask them if it’s something they will do.  Are there any particular settings that you would recommend?

Thanks again,

-chuck

Hi,

I don’t think that updating the PHP resource limits is necessary, as there’s no indication yet that these are reached.

So, even after setting WP_DEBUG to true in the wp-config.php file, you are still only getting white screens when adding or duplicating tables?

And is this with all other plugins deactivated?

Regards,
Tobias

OK. Thanks re the php stuff. I have not had a chance to disable plugins yet as that is something I’ll have to do late at night since this is a prod site that takes new memberships throughout the day. When I did set the WP_DEBUG constant to true, I got the same results – just a blank white screen when trying to Add or Copy. I should have a chance to shut off plugins later tonite. Thanks again -chuck

Hi Chuck,

thanks! Yes, that would be good. Normally, I had expected for error messages to be shown, with WP_DEBUG enabled. If there are none, this could indicate that some other plugin is interfering.

Regards,
Tobias

You were correct, Tobias!! It took only 2 disabling of plugins to find the culprit – an Activity Log plugin from Solwin Infotech (https://www.ads-software.com/plugins/user-activity-log). All is well now that it is de-activated.

On another note…as I mentioned previously, we’ve been using your plugin for numerous years now. I can’t remember for sure when I started, but I think it might have been when you first came out with it! So I’m feeling kinda guilty about not buying the Pro version-;)

But a couple of questions first:

1. Can I just install that version over the free 2.1.7 version that we currently have?
2. Also, I have your DataTableWidgets v1.7 and the ResponsiveTable v1.8 extensions installed. Since those features are in the Pro version, do I just install them afterwards, first, or will the Pro version automatically remove them
3. Lastly, I assume the TablePress->Plugin Options section with my custom CSS for colors, column widths, etc. will stay in place as-is, correct?
4. Any other caveats with installing the Pro version?

Thanks again for all your help and a great plug-in…looking forward to many years of the same.

-chuck

Hi Chuck,

great to hear that this helped so quickly! Yes, that plugin then likely uses a filter hook in the wrong way (returning the wrong data type).

And thanks for your interest in TablePress Pro, I really appreciate it!

Indeed, you would just install it on your site, and it will automatically deactivate the free version, which you can then delete. All tables, settings, the “Custom CSS”, etc. will continue to work without issues, of course! The Extensions that you mention are no longer necessary with TablePress Pro, indeed, as their features have been integrated — in much better form and with integration into the user interface. You can deactivate these before upgrading and then also delete them. TablePress Pro will automatically provide these features, as the corresponding modules will automatically be activated.

For any further questions, please feel free to get in touch by email as well, to the email address at the bottom of https://tablepress.org/pricing/

Best wishes,
Tobias