Cannot Add Payment Method on Dashboard

  • Resolved seifer1975

    (@seifer1975)


    2 years ago

    Hello Support, it seems we cannot add another payment method or card on the customers dashboard.

    “Unable to add payment method to your account.”

    Our customer has a subscription and their bank was expired and tried to add a new bank account details, but unfortunately this error occurs when trying to click the add payment method.

    Hope you could help me on this. Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • anastas10s

    (@anastas10s)

    Hi there @seifer1975 ??

    Hello Support, it seems we cannot add another payment method or card on the customers dashboard.

    Thanks for reaching out. Happy to help you with this! From what I gather, whilst you need to add a new account to your Eway account an error appears, not allowing you to do so. Correct?

    Our customer has a subscription and their bank was expired and tried to add a new bank account details, but unfortunately this error occurs when trying to click the add payment method.

    I understand that the site already fulfills the requirements of the plugin, as detailed here. Correct?

    Can you please share a screenshot of the screen you see when the “Unable to add payment method to your account.” error shows? That will help us understand the issue. Here’s how to make a screenshot:

    https://wordpress.com/support/make-a-screenshot/

    Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.?

    Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

    Once you’ve copied each, you can either paste them in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.

    Looking forward to hearing from you!

    Joey – a11n

    (@jricketts4)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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