Cannot add services – always same error

  • Resolved KlyX

    (@klyx)


    3 years, 11 months ago

    I just installed Packlink PRO and entered the API key.
    That worked fine and I was able to confirm standard package size and default sender address.

    But then I need to add a service and whenever I hit “Add Services” I always get “We are having trouble getting shipping services” (Retry/Cancel). I tried to uninstall the plugin and start over but it does not help.

    What am I doing wrong?
    WP 5.7/ woocommerce 5.1.0

    Thanks for a quick advice here
    Christoph

Viewing 5 replies - 1 through 5 (of 5 total)

  • I have the same problem!
    HELP!
    Thanks
    Cristina

    Thread Starter KlyX

    (@klyx)

    Hi Cristina,

    I was able to solve the problem. In my case, my site was not live yet and therefore protected by a password plugin, that made the frontend unavailable for most users.
    Somehow, Packlink needed this plugin to be inactive to work properly.

    So, do you maybe have something that blocks access to your site (Password, Maintenance mode, etc.)? Then that may be the problem.

    Best,
    Christoph

    Yeeeeees!!
    I have Maintenance mode, I switch off and ta taan… It works!
    Thank you very much.

    Best,
    Cristina

    Thread Starter KlyX

    (@klyx)

    Good to hear ??
    Happy, that it worked now. You’re welcome ??

    Best,
    Christoph

    Plugin Author packlink

    (@packlink)

    Hi,

    If mantenance mode is activated our pluggin will not work. To install it you need to desactivate the mantenance mode

    Packlink Team

Viewing 5 replies - 1 through 5 (of 5 total)
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