Cannot approve member. Gear icon missing.

  • I am unable to approve pending registrations. Gear icon is missing. Profiles appear in perpetual “edit” mode, but changes cannot be saved. Only admin and the user should be able to edit the profile, but currently all members see the “edit” screen for all members.

    A little history: UM was working as it should. Then we activated a WooCommerce shopping cart. At that point we ran into issues with role conflicts between WC Customer and UM Member accounts and registration forms. We could not resolve the conflicts and deactivated the WooCommerce plugin. I do not know where during this process the problems with member profile approvals and editing began.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @evollo,

    What version of the Ultimate member you have installed on your site?
    Please go to the Ultimate member -> Settings -> General -> Pages and make sure you have correct user page assigned there.
    Do you have any other membership plugins installed?
    Please try to do a conflict test so we can rule out conflicts with other plugins or your theme and see if this issue goes away. Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    Thread Starter evollo

    (@evollo)

    UM version 2.0.17. Upgraded from UM1 months ago when UM2 was first released.

    The correct user page is assigned in Ultimate Member > Settings > General > Pages. Note that the permalink was changed from /user/ to /member/.

    There are no other membership plugins installed.

    A conflict test does not correct the problem.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi Hi @evollo,

    Can you please attach the screenshots of this issue so we can better understand it.

    Thanks.

    Thread Starter evollo

    (@evollo)

    Here is a screenshot.
    Screenshot of profile page

    The screen looks like a normal update screen, but neither the update checkmark nor the update button will save changes. The gear icon never appears. The update screen appears by default. There is no access to the dropdown to approve a new member.

    Thread Starter evollo

    (@evollo)

    I deleted and re-installed the UM plugin. This did not correct the issue.

    I restored the WP database from backup to correct the problem. Of course, we lost new member activity since the onset of the issue.

    This issue was not resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
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