Cannot authenticate. Forms don’t show up.

Good News.

Created a new user in pardot that doesn’t sync to salesforce.

Used that user login/api data in wordpress on multiple sites.

For unknown reasons everythings works again.

Hi @svensonsan

Thanks for reporting this issue and your solution for it. Much appreciated! We hope this will be helpful for the community.

Cheers,
Andras

@svensonsan,

Could you provide some details on how to set up that user? It might be helpful for users who don’t know their way around pardot administration that much. Thanks!

Andras

I am having the exact same issue but can’t solve it. I went to add a new pardot form to a page and it was not visible in the widget dropdown. I went to clear cache and was getting a connection error so I made a new user not synced to salesforce. the connection error was resolved but I still can’t see any new forms.

Hi @sgytheq, @svensonsan,

To give you some news, we have a fix almost ready. Once it passes QA it will be released, we hope in a couple of days.

Thanks for your patience so far!
Andras

I wanted to check in here! As of our latest release, we hope that you find the problem is resolved and that you can successfully clear the cache via the Pardot Settings screen and see all expected forms.

Coming back to the authentication issues you originally noted, @svensonsan, if this is still a problem please try the following steps:

• Visit pi.pardot.com and log out first of all
• Perform a password reset at pi.pardot.com/user/passwordReset
• Visit the Pardot Settings screen within your WordPress site and re-authenticate with your update password