Cannot authenticate. Please check the fields below and click “Save Settings” aga

  • Resolved Rachel

    (@rachelburke95)


    5 years, 11 months ago

    Hi,

    I have used Pardot plugin on my local host, and works 100% fine, so I know my login details work.

    However, when I try to set it up on a live site, same setting ect, it does not work, it just says ‘Cannot authenticate. Please check the fields below and click “Save Settings” again.’

    I have looked through the tickets and have tried the main idea, i.e re-set password, white list ect.

    can you shed some light on this?

    Wordpress version: 4.7.13
    Pardot: 1.4.9

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Cliff Seal

    (@cliffseal)

    Hey @rachelburke95,

    Sorry for the trouble. If you’ve got IP Security set up properly (either disabled or having whitelisted your public server’s IP address), then I would look at your server configuration. Sometimes the plugin isn’t able to make outbound calls to the API because the server is too locked down.

    Thread Starter Rachel

    (@rachelburke95)

    Hey,

    Thanks for getting back to me! I finally got to the bottom of the problem.

    I installed ‘log HTTP request’ which lead me to identify the error I was getting back. which was ‘ cURL error 35: SSL connect error’.

    After some googling and checking this is because our cUR/Server needed updating to use TSL 1.2, as pardot no longer supports 1.0.

    Plugin Author Cliff Seal

    (@cliffseal)

    Ah, got it! Thank you so much for following up so others would know.

Viewing 3 replies - 1 through 3 (of 3 total)
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