Cannot checkout if “Item Number” field is required

  • Resolved cwendt01

    (@cwendt01)


    6 years, 5 months ago

    Currently our QPP form is setup to use the “Use Item Number” field. The label for the field is set to “Account Number (Available on Statement)”

    With the latest version of the plugin, we’ve discovered that if this field is required (checking “Required Field” box), the form refuses to checkout. (Note: The “Display as a pre-set item number” box is NOT checked.)

    Instead, even if all the fields are filled in properly, clicking checkout results in the default error message (“Please check the payment details”).

    We haven’t had an issue with this field before. The only big change we’ve had lately is converting the site from non-SSL to SSL.

    During debug, we also disabled all plugins to make sure it wasn’t a compatibility issue. It’s legitimately just this field causing the issue.

    Any ideas?

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