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Resolved

(@wiechciu)

Hello all,
/Moved from another thread.

I have a problem where only available “Action” in the Dashboard in the Orders tab is to “View” the order. Vendor has no way of changing the status of the order.
How can I enable the buttons to change the status of the order from the vendor’s perspective?

See screenshot:

WooCommerce Dashboard Orders

https://snipboard.io/mFaneO.jpg


### WordPress Environment ###

WordPress address (URL): https://octocook.pl
Site address (URL): https://octocook.pl
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 8 GB
WP Debug Mode: –
WP Cron: ?
Language: pl_PL
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.27
PHP Post Max Size: 8 GB
PHP Time Limit: 3000
PHP Max Input Vars: 20000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.11-MariaDB
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wp_
Ca?kowity rozmiar bazy danych: 11.78MB
Rozmiar bazy danych: 9.00MB
Rozmiar indeksu bazy danych: 2.78MB
wp_woocommerce_sessions: Dane: 0.06MB + Indeks: 0.02MB + Silnik InnoDB
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wp_wc_order_stats: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
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wp_wemail_forms: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

### Post Type Counts ###

attachment: 34
custom_css: 3
customize_changeset: 5
elementor_library: 3
mailpoet_page: 1
nav_menu_item: 23
page: 21
post: 2
product: 23
product_variation: 7
revision: 17
seedprod: 1
shop_coupon: 1
shop_order: 17
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

aThemes Starter Sites: przez aThemes – 1.0.18
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: przez SeedProd – 6.10.0
Dokan: przez weDevs – 3.4.1
Elementor: przez Elementor.com – 3.6.2
Jetpack: przez Automattic – 10.8
Klarna Order Management for WooCommerce: przez klarna
krokedil – 1.6.9

Klarna Payments for WooCommerce: przez krokedil
klarna
automattic – 2.8.1

LiteSpeed Cache: przez LiteSpeed Technologies – 4.6
MailPoet 3 (New): przez MailPoet – 3.86.0
Sydney Toolbox: przez aThemes – 1.22
Texty: przez weDevs – 1.1
weMail - Email Marketing Simplified With WordPress: przez weDevs – 1.9.0
WooCommerce Conversion Tracking: przez weDevs – 2.0.9
WooCommerce Stripe Gateway: przez WooCommerce – 6.3.0
P?atno?ci WooCommerce: przez Automatyczne – 3.9.3
WooCommerce PayPal Payments: przez WooCommerce – 1.7.1
WooCommerce Shipping & Tax: przez WooCommerce – 1.25.25
WooCommerce: przez Automattic – 6.3.1

### Inactive Plugins (1) ###

WP Cafe: przez Themewinter – 2.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: PLN (z?)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Strona sklepu: #42 - /sklep/
Koszyk: #43 - /koszyk/
Zamówienie: #44 - /zamowienie/
Moje konto: #45 - /moje-konto/
Regulamin: ? Strona nie ustawiona

### Theme ###

Name: Sydney
Version: 2.02
Author URL: https://athemes.com
Child Theme: ? – Je?li modyfikujesz WooCommerce lub motyw nadrz?dny
którego nie jeste? autorem
polecamy u?ywanie motywu potomnego. Zobacz: Jak tworzy? motywy potomne

WooCommerce Support: ?

### Templates ###

Overrides: sydney/woocommerce/single-product/add-to-cart/simple.php

### Klarna Payments Request Log ###

2022-04-07 18:55:51: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:55:51: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:55:49: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:55:49: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:55:48: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:55:48: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:52:36: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:52:36: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:52:34: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:52:34: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:52:34: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:52:33: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

### Klarna Countries ###

Production Countries: No countries selected
Test Countries: PL

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: PL
WooCommerce currency supported: ?
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### WooCommerce Payments ###

Version: 3.9.3
Connected to WPCOM: Tak
Blog ID: 204587933
Account ID: acct_1KiPxJ2HDMI8oQPx

### Action Scheduler ###

Zakończ: 156
Oldest: 2022-03-28 00:31:19 +0200
Newest: 2022-04-08 00:00:04 +0200

Oczekuj?ce: 1
Oldest: 2022-04-08 02:00:04 +0200
Newest: 2022-04-08 02:00:04 +0200

### Status report information ###

Generated at: 2022-04-08 00:21:41 +02:00

Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Jahidul Hassan Mojumder
(@jahidulhassan)

2 years, 11 months ago

Hi @wiechciu

It seems like a conflict with your theme. Would you mind having a look if the issue still persists using a default theme like Twenty Twenty? You can also try using StoreFront.

If it turns out to be fixed by changing the theme then we can conclude that it is an issue specific to your current theme. In that case, I would recommend contacting your theme’s support.

Thread Starter wiechciu
(@wiechciu)

2 years, 11 months ago

Hi @jahidulhassan,
Thanks for your suggestion.
I tried using StoreFront, but still no difference, I can only “View” the order.
https://snipboard.io/WEZkNf.jpg

Do you have any other suggestions?

Thread Starter wiechciu
(@wiechciu)

2 years, 11 months ago

Hello again,
I found the solution, I didn’t have the “Order Status Change – Allow vendor to update order status” set to TRUE.
https://snipboard.io/GjoOmv.jpg

After checking this option, the action to complete the order finally appeared in the dashboard.
https://snipboard.io/L8E3a2.jpg

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot Complete or Cancel order from vendor dashboard’ is closed to new replies.

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