Cannot connect

  • Resolved velovici

    (@velovici)


    6 years, 8 months ago

    Hello
    When I try to connect to the store in the streetshirts sub menu of the woo menu I get an error, see below error detail and attatched link for images

    Thanks in advance
    James

    https://photos.app.goo.gl/Zzwfz2h6qXxw6mWY2

    Note / although this is in mobile view it’s the same on my laptop and desktop

    Server Error in ‘/’ Application.
    There is no row at position 0.
    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Exception Details: System.IndexOutOfRangeException: There is no row at position 0.

    Source Error:

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

    Stack Trace:

    [IndexOutOfRangeException: There is no row at position 0.]
    System.Data.RBTree`1.GetNodeByIndex(Int32 userIndex) +2646009
    Streetshirts_Connect.ext.woo._default.getSSAPIv2Creds() +237
    Streetshirts_Connect.ext.woo._default.Page_Load(Object sender, EventArgs e) +146
    System.Web.UI.Control.OnLoad(EventArgs e) +103
    System.Web.UI.Control.LoadRecursive() +68
    System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1381

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter velovici

    (@velovici)

    As a note, I recently applied an SSL certificate to the site using really simple SSL.
    I haven’t changed any other server / hosting settings.
    I have installed various plugins but deactivated these for a bug check with no success….

    I cannot sell t-shirts right now
    I cannot upload t-shirts right now
    I cannot access the dashboard right now

    No other observed issues with anything else.

    Thread Starter velovici

    (@velovici)

    https://velovici.cc/wp-admin/admin.php?page=streetshirts-home-page this is the page where the error is displayed

    Thread Starter velovici

    (@velovici)

    Hi
    I fixed this; as follows;

    1. unassigned the SSL certificate.
    2. nuked the site from the server and rebuilt it.
    3. rebuilt the site and reinstalled the plugin

    Can you confirm what i will need to do to add the SSL please?
    I presume you will need to know when the certificate goes live so you can update the pluging

    Plugin Author stevewinn

    (@stevewinn)

    Hi,

    What you need to do is install the ssl to your woocommerce shop before installing our plugin.

    An account is created using your url as a key, and this changes if you later change to ssl. So, install ssl first, and then re-add the plugin.

    If you need to force a new install, revoke the streetshirts api keys in woocommerce -> settings -> advanced -> rest api.

    Steve

Viewing 4 replies - 1 through 4 (of 4 total)
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