Cannot connect Merchant Centre Account

Hi @concepthub,

I’m sorry to hear about the issues you’re experiencing with the Google Listings & Ads plugin.

https://www.example.com/wp-admin/admin.php?page=wc-admin&path=%2Fgoogle%2Fsetup-mc. Have tried completing the setup process numerous times and the same thing happens.

Could you confirm that you replaced the https://www.example.com above with your site URL as described in this guide here?

For further context on how to connect your Merchant Centre Account, I suggest following the steps as explained in this guide.

Let us know if you need further assistance.

Have a good day ahead.

Hi,

Yes I did replace it (this is the blank screen url https://www.missmolly.florist/wp-admin/admin.php?page=wc-admin&path=%2Fgoogle%2Fsetup-mc) The link you provided didnt provide any setup new suggestions to steps that I havent already tried.

Hello concepthub

Thank you for your reply.

Could you please clarify if your existing Google Merchant Center account was connected to a different domain?

Here is a Google Forum link that outlines the steps if you are changing the domain for your GMC account.

For further steps, I’d like to understand more about your setup.
Could you please send me a copy of your site’s System Status Report?
You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.

Once you’ve done that, you can paste the text in https://gist.github.com
After that, you can paste the Gist link here in your reply.

Looking forward to your response. ??

Best regards.

Hi,

No it is a brand new Google Merchant Center, I created it manually thinking I might be able to reverse engineer the connection somehow.

I have loaded the system report to Github https://gist.github.com/concepthub-tech/78a4eeeba1405dd0e6881b490b0106ad

Cheers

Rob

?? hey @concepthub

From what I gather, there is an already existing site, where Google Listings & Ads has not been installed before, and a brand new Google Merchant Center account, created manually. The connection wizard reaches a blank screen, though. Am I getting this?

Just to clarify, did you already have a chance to take a look at this FAQ, and see how it goes, or otherwise?

If that does not succeed, as a next step, kindly test with temporarily deactivating all other plugins. Leaving only WooCommerce and Google Listings & Ads active.

I hope this is helpful! We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

Hi Pepe,

I do think an existing/attempted connection was the issue and although not being visible (hence blank screen) it was being cached some where in the database. Went through the setup process again when trying to use the test connection url this morning and the google merchant centre account was there to be selected and it has now continued on with the process.

Thanks for your help.

Hello @concepthub,

I’m glad we were able to help!

If you have a few minutes, we’d love if you could leave us a review:?https://www.ads-software.com/support/plugin/woocommerce/reviews/