Cannot connect store with CC account

Hi Matt,

Thank you for your patience.

Regarding at least confirming if something is connected, you should be able to log in and visit https://app.constantcontact.com/pages/ecomm-dash/dashboard/#/woocommerce and if you see a green bubble that says “connected” in the upper left corner, then you should be.

I also know you can visit https://app.constantcontact.com/pages/integrations/landing#/ and see all the connected integrations at the bottom of the page, including the ability to disconnect them by clicking the “…” but for the moment, let’s not do that, in case you are already connected.

Checking with others about any flows available to potentially restart, or if it’s something we’ll need to add in.

If needed, are you or someone else on the team comfortable with code and possibly database accessing? I can help point out what needs changed manually, if it comes to that.

Hello and thanks for your reply

I’ve checked and the plugin is not connected in CC, however in WordPress the plugin thinks it’s connected, so I guess this is the issue.

I believe when the plugin was first installed the connection process was interrupted, and so we have this limbo scenario.

I have tried uninstalling and reinstalling the plugin several times, as well as removing all tables related to the plugin from the database, but to no avail.

Any advice as to how best to proceed would be gratefully received. We are comfortable with code and databases.

Many thanks
Matt

I would recommend visiting the options table and clearing out these 3 options, the first one specifically: cc_woo_import_connection_established, cc_woo_api_user_id, cc_woo_first_connection

First one is a “flag” we store in the local DB to help determine UI changes based off of what is believed to be the current status.

Hello

I’ve checked and the aforementioned files are not present in the options table.

I’ve also checked again in our CC account and the plugin is definitely not connected according to that.

Unfortunately the plugin seems to think it is connected.

Thanks and best wishes, Matt

Hi Matt,

Sorry to hear you’re still having some issues with this. If you’re willing, we’re also willing to move this support to private correspondence with an elevated support person, away from the forums here. Would that be an interest to you at this time?

Hello and thanks for your reply

Yes, I’d be very happy with that. Let me know how you’d like to proceed.

All the best
Matt

Could you reach out and email [email protected] and then also cc [email protected] ? Please include a link to this forum thread, so that we know what the email is related to. We’ll be able to contact you then and proceed forward.

Thanks.