Cannot connect to CookieYes web account

  • Resolved c-m

    (@c-m)


    1 year, 9 months ago

    Downloaded the latest version of CookieYes for WordPress. Unfortunately it can’t connect to my CookieYes web account it. Every time I try I get a message saying “You are using an old version of CookieYes banner, which does not support WordPress connection.”

    How can I be using an old version when I have downloaded the very latest version of the plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @c-mm,

    Greetings from CookieYes!

    The error message you are receiving suggests that you had previously used a CookieYes banner before trying to connect the plugin to your account. This account specifically pertains to our web app account. If you no longer have any use for this account, please delete it and try connecting the plugin again.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @c-m,

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow up if you have any further questions or still need help.

Viewing 2 replies - 1 through 2 (of 2 total)
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