Cannot connect to Google Merchant Center

  • Resolved Sam Wave

    (@nextwavingit)


    2 months, 2 weeks ago

    Hi,

    I noticed that my Google for WooCommerce plugin lost its connection to Google Merchant Center. I tried to reconnect but I got an error complaining about the lack of a Jetpack install. Since your FAQ said Jetpack shouldn’t be required, I clicked the “Disconnect from all accounts” option and attempted to reconnect that way.

    Connecting to WordPress.com and Google Ads worked fine, but with the Merchant Center I see a dropdown for “Select an Existing Account.” Great! Except the dropdown options contain all my Google Merchant Center accounts EXCEPT the one associated with this site.

    I’m not seeing any errors in the console or in the logs, so I’m not quite sure how to diagnose this problem. Any help would be appreciated.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi ,

    Thank you for reaching out.

    I understand you’re facing an issue linking your Google Merchant Center account.

    As a first step, could you please confirm to having logged into the correct Google account that is linked to the Google for WooCommerce. Once that is done, please try and follow the steps detailed here.

    Should the issue persist, please share a video recording of how the issue behaves so that we can have a visual understanding on this issue.

    Thank you.

    Thread Starter Sam Wave

    (@nextwavingit)

    Hi,

    I have double checked that the account is correct. I also tried disconnecting the Google Account and reconnecting it.

    I’ve done the video recording you requested. Where do I upload it so you can see it?

    Thank you.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @nextwavingit,

    For recording a video, you may use https://loom.com or https://www.awesomescreenshot.com/ and share a link here.

    You can upload the video on a cloud storage such as Google Drive and share the publicly accessable link as well.

    Thanks!

    Thread Starter Sam Wave

    (@nextwavingit)

    Here’s a link

    Hi,

    I am having a similar issue. The only difference is that I do have jetpack installed but I am getting the same error stating that jetpack isn’t installed.

    I have tried clearing my cache. Deleting and reinstalling jetpack. Reconnecting to both jetpack and google for woocommerce. Nothing has helped.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Sam Wave,

    Thank you for sharing the video.

    After watching the video, I noticed that all the accounts that are available in the dropdown are your Businesses while the missing account Oberwerk is a sub-account.

    I suggest you also contact Google Support and confirm if there are any issues.
    This problem could be due to permissions issues on Google’s end.

    Let me know if you find any new information.
    I am here for your support.

    Best regards.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello zanniap,

    Thank you for your message here.

    As per forum guidelines, I suggest you create a new topic.
    This way we can assist you separately and keep the forum organized.

    Appreciate your understanding.

    Thread Starter Sam Wave

    (@nextwavingit)

    Hello,

    I decided to just blow up the Google Merchant account and start over with a new Merchant account (not sub account). I just knew reconfiguring things would take less time than dealing with Google’s “support.”

    Unfortunately, now I’m back at the original error that prompted me to disconnect the accounts in the first place. Like with @zanniap, I get an error saying that there’s an error granting Google access. I click “Grant Access” and then I get an error saying that it can’t connect to the site or Jetpack isn’t installed. Although I don’t want Jetpack (and the plugin documentation claims I don’t need it), I installed it and connected to our WordPress.com account and I still get the error.

    Thread Starter Sam Wave

    (@nextwavingit)

    Quick update:

    This error may be a false positive. With the new Merchant Center account my products are showing. I’m going to troubleshoot by making changes to some products on the site and seeing if the syncs show up in Merchant Center.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @nextwavingit,

    Great to hear that your products are showing up in the Merchant Center with the new account!

    Keep us posted on your findings, and if you need any further assistance or guidance, feel free to ask. We are here to help.

    Cheers!

Viewing 10 replies - 1 through 10 (of 10 total)
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