Cannot connect to web app, only “Do it later” button

  • Resolved ingmar17

    (@ingmar17)


    3 months, 1 week ago

    Good morning,

    I downloaded the plugin on one webpage and connected the site successfully to the web app for testing purposes. Then I separated the connection and installed the plugin on another website. Now I want to connect this website with the web app, but only see the “Do it later” button. Even after deactivating and reinstalling the plugin, the button for the connection is missing.

    Do you have any hint for me what’s going wrong?

    Thanks and best wishes,

    Ingmar

    P.S.: In the developer console, there is the following error message, which might have to do with the error:

    TypeError: Cannot read properties of undefined (reading ‘on’)
    at gt (chunk-vendors.js?ver=3.2.6:14:5019)
    at Mn (chunk-vendors.js?ver=3.2.6:14:28469)
    at Object.insert (chunk-vendors.js?ver=3.2.6:14:31993)
    at F (chunk-vendors.js?ver=3.2.6:14:52542)
    at a.patch (chunk-vendors.js?ver=3.2.6:14:53858)
    at Sn.t._update (chunk-vendors.js?ver=3.2.6:14:26149)
    at a.r (chunk-vendors.js?ver=3.2.6:14:26912)
    at t.get (chunk-vendors.js?ver=3.2.6:14:23131)
    at t.run (chunk-vendors.js?ver=3.2.6:14:23868)
    at qn (chunk-vendors.js?ver=3.2.6:14:29108)

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @ingmar17,

    Greetings from CookieYes!

    Please try the below troubleshoots and let us know the status.

    • Try using a different browser without any extensions added.
    • Check for any conflict with other active plugins by deactivating each one.
    • Check for any conflict with your theme by switching to a default theme.
    Thread Starter ingmar17

    (@ingmar17)

    Thank you for your answer. A different browser had no effect, but by deaktivating all plugins the conflicting one was identified:

    It was the elearning plugin “LearnPress” – when it is deactivated I can edit the CookieYes properties or connect with the Web App. When it is activated I can not edit the properties and have no connect button for the Web App.

    So for the moment I have a working workaound! Best wishes, Ingmar

Viewing 2 replies - 1 through 2 (of 2 total)
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