Cannot “Copy” System Status Report

  • Resolved torosiete

    (@torosiete)


    4 years, 3 months ago

    I am trying to create a “copy” of the System Status report for WooCommerce to be able to log a support request. I can generate the report, but when I click on the “Get System Report” button nothing happens. I’ve tried a few different browsers, checked for pop-ups, etc.

    Any suggestions?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @torosiete. I’m sorry you’re having trouble accessing a copy-and-paste-friendly copy of your system status report. I haven’t heard of this particular issue before. If worse comes to worse, you can copy the web-friendly version of the report instead. This is not formatted as nicely when you copy and paste it, but it should do in a pinch if you need to have that information in order to contact support.

    To figure out why the paste-friendly version of the report isn’t appearing, I would start by checking for JavaScript errors on the status page. You can check for JavaScript errors on a web page with your browser of choice by following the steps outlined here: https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

    Could you screenshot what you see when you check for JavaScript errors and post a link to the image? If you don’t already have a screenshot service installed, here are a few options:

    * https://snipboard.io
    * https://skitch.com/
    * https://getcloudapp.com/
    * https://awesomescreenshot.com/

    There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

    Thanks!

    Thread Starter torosiete

    (@torosiete)

    Hi Austin! Thanks for your thorough reply.

    I’ve tracked this down to the WordPress 5.5 update that apparently “depreciated” calls to jQuery. This has subsequently broken many functions of many plugins and general WordPress backend (Dashbord) administrative functions – depending on what themes you have active.

    I am using TwentySeventeen 2.2, which has a new release of 2.4 which may fix this problem, but I didn’t immediately update the theme because I have a customized version.

    To fix this error and many others, I did find a solution recently (sorry I didn’t yet update this post as I just figured it out) with a plugin called

    jQuery Migrate Helper.. it allows those calls to go through. Upgrading the theme might also fix the problem. Here is more information about the fix that may help with other people you are trying to help that have had problems with WordPress 5.5 breaking all of their plugins…

    https://www.ads-software.com/plugins/enable-jquery-migrate-helper/

    Thank you so much for your help.

    Hi @torosiete. Great! I’m glad you were able to figure out a solution to the problem! I’m going to go ahead and mark this thread as resolved. Feel free to create a new thread if you have any further questions!

Viewing 3 replies - 1 through 3 (of 3 total)
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