CANNOT CREATE ACCOUNT

Sorry to hear you were unable to create an account @irenebosch, I’ll be more than happy to check on the reasoning behind this. May I have the email used and the error message you received upon trying to create the account to investigate the matter further? Additionally, you can also review https://app.creativemail.com/kb/help/article/contact-an-account-review-and-delivery-specialist and see if this may solve your need.

Hi,

[email protected] is my email, and I am having the same problem for two days now, I have tried login with Google, facebook and sign up by email, and I get an error has occurred, please try later.

I have tried on Chrome and FIrefox and get the same error.

Thanks.

David

@ir240474 Sorry to hear you’re also having issues logging in. Upon checking your account, it looks like the sign-up flow did not fully complete. No worries though! The best way to fix this issue is by unlinking and resetting your Creative Mail account. You can find the instructions on how to unlink your account by following the steps in the following article: https://app.creativemail.com/kb/help/article/unlinking-your-creative-mail-account-within-wordpress

You’ll then be creating a new account and completing the sign-up flow.

If this still doesn’t work, I’d recommend uninstalling/reinstalling the Creative Mail Plugin.

We hope this resolves your issue and you get on to sending awesome campaigns. If you continue to have issues, feel free to reach back out.

Thank you, I will try this and get back to you with the results.

Take care and thank you again for replying so fast.

Kind regards,

David.

Hey There David,

Just wanted to follow up and see if you were still experiencing issues. Please feel free to reach back out if further assistance is needed. We hope you’re on your way to send awesome campaigns!