Cannot create email at all (first timer)

Hi,

Do you know what browser and version you are using? If you could go to the ‘Help’ tab and copy the support info text and send it to [email protected]. I will try and recreate your setup.

I haven’t seen this before but will do what i can to help. It sounds like maybe their is a javascript error somewhere.

Best,
Josh

Could you follow the second paragraph here:

https://sendpress.com/support/knowledgebase/troubleshooting-plugin-and-theme-conflicts/

Send that info to Josh directly instead of posting in the forum.

Thanks,

I don’t know if Josh got back to you via e-mail, but I did notice myself that you are running a very old version of MySQL. We only officially support 5.1 or later. Is there anyway you could try getting your MySQL version upgraded?

I can try but I’m not the main administrator for this site. I know there will be delays and if it does happen it will not be for a very long time. Do you think this is the issue? I have SendPress working great for another client with a different hosting provider so it may well be the case.
Thanks

It’s a very good bet that MySQL 5.0 is your problem. I have received a handful of other reports of unusual or unexplained problems that we have not seen in our testing environment and all of them were running MySQL 5.0. You may just need to encourage the site administrator to move the site to another hosting company. I believe MySQL 5.1 was released in 2006 if that gives you any idea of how old MySQL 5.0 would be.

Thanks Doug. I’ll push them to do it. Great plug in by the way!
S