Cannot create folders

Hi @avagp ,

Thanks for reaching out!

Can you please record a short screencast of this issue?

Kind regards,
Alina

Here:

https://drive.google.com/file/d/1RdS1bPcf8UpkiGJ4QwxCbXv5IQWpu_bF/view?usp=sharing

I think it is a caché problem.

Hi @avagp ,

Thanks for the reference.

So, since you are using the PRO-version of the plugin, please reach out to the technical support team for help here, as it is against WP forum’s policy to offer premium support here (you can use the live chat widget at the bottom right of the screen to reach support ).

https://wpmediafolders.com/contact/

Regards,
Bruce

I am not using the pro version. ??

Please help me

Hi @avagp ,

No worries, you can still get technical support from our team, please reach out.

Regards,
Bruce

But can you please help me in this thread??

I have the LITE version, and i cannot get the folders working.

Hello @avagp,

Thanks for your response.

Please try clearing all the caches in your site and test again.

It can be a cache issue.

Best regards,

Mia

I excluded /wp-admin/upload.php route of the cache, and now it works. ??

Hi @avagp,

Glad to hear it works now.

Please do not hesitate to contact us if you need any further help.

If it’s possible, can you leave CatFolders a review please?

https://www.ads-software.com/plugins/catfolders/#reviews

Your review will motivate us to develop more plugins in the future and have awesome customers like you.

Wishing you a great day ahead.

Thank you in advance.
Mia

• This reply was modified 5 months ago by mialewp.

Hi, i have to tell that it is not solved.

I still have the issue.

Also i encountered an issue when trying to rename a folder that i don’t have selected, it duplicates the folder.

Screen recording: https://drive.google.com/file/d/18_PcAHIhwAtMSnUICfrU4HZpAPDBsmlP/view?usp=sharing

• This reply was modified 5 months ago by Radical Dreamer.

Hi @avagp,

Which cache plugin are you using, please?

Litespeed cache

Hi @avagp,

Please go to the Litespeed cache settings and turn OFF the feature as shown in the screenshot https://tppr.me/1Fjlfd

• This reply was modified 5 months ago by mialewp.

I am still getting the issue

Hi @avagp ,

Could you please reach out to technical support team via https://wpmediafolders.com/contact/?

We would like to check further on that and fix it for you.

Looking forward to hearing back from you.

Many thanks!

Mia