• From the dashboard, I click new > post. The ‘Add New Post” form appears. However, when I click on the ‘Add Media’ button nothing happens. Or, when I try to put the cursor into the main body to enter text nothing happens. On the chrome tab titled ‘Add New Post’ there is a spinning circle that never stops.
    Any ideas?

Viewing 12 replies - 1 through 12 (of 12 total)
  • Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    Have you tried clearing your browser’s cache, switching browsers, deactivating all plugins, switching to a bundled theme like Twenty Fourteen/Fifteen?

    Check out this

    Thread Starter jackie

    (@jackie)

    I have cleared the cache, tried on Chrome & IE, deactivated ALL plugins, and am running Twenty Fifteen theme. Still no luck.
    Probably related is the fact that I am unable to use Customize under appearance. Same thing happens – nothing! just the spinning indicator on the Chrome tab..

    Hey Jackie

    The issue sounds like a jquery conflict with a plugin or theme. Deactivate your plugins and I am pretty sure the issue will disappear. You will need to find out which plugin is the culprit here.

    HI Jackie,

    Just saw your response after I submitted mine. Hmm deactivated all plugins and using basic theme and still have the issue. Interesting! Is this a new site? Can you right click chrome browser when this is happening and click on “Inspect element” then click on the “Console” tab to see any red error messages?

    Thread Starter jackie

    (@jackie)

    The only plugin that was active was Akismet. It is disabled now – no luck.

    Thread Starter jackie

    (@jackie)

    This is an older site but it hadn’t seen much action for a few months. Went in and upgraded to 4.1 and then discovered problem.
    Console shows:
    Failed to load resource: net::ERR_CONTENT_LENGTH_MISMATCH

    Ah very interesting so that is not allowing the javascript to load. I would recommend contacting your host as it could be issue at server level it seems as you can see here:

    https://stackoverflow.com/questions/23521839/failed-to-load-resource-neterr-content-length-mismatch

    https://stackoverflow.com/questions/22889338/javascript-not-loading-due-to-neterr-content-length-mismatch

    Provide your host with the error message and let them know what issue its causing you in the admin. Maybe even provide them these links. I have a feeling something is amiss on the server especially since all plugins deactivated etc.

    Thread Starter jackie

    (@jackie)

    I’ll give that a go. They’ve been pretty responsive in the past.

    Awesome good luck with this!

    Thread Starter jackie

    (@jackie)

    Well I’ve heard back from my host and it is not good news. I do not know enough about the inner workings to know if their suggestion will make a difference. It seems odd that the blog would continue to work, as it does now, if the database was corrupt. Here is what they say:
    Ultimately the problem is that specific pages (New Post, Edit Post, Customize Theme, et al) are not being rendered in their entirety. That is, a large portion of code is missing from the bottom of each of those pages. This code includes numerous JavaScript files that provide much of the functionality in the administrative control panel such as the Visual Editor. Because these scripts are missing, many of the features are broken. This normally signifies that there is a coding issue within your themes or plugins or your WordPress installation is corrupt (whether that be files or the database).
    Unfortunately, after many hours of research and debugging, I have been unable to successfully correct the problem. I suspect however that the database is at fault as everything else has been ruled out. I’ve noticed that the table in your WordPress database that stores customizations and settings contains over 1,062,931 records. Most of these records pertain to themes, plugins, and other customizations (many of which are obsolete and not in use). Not only does this cause tremendous performance issues, but can cause conflicts that could possibly result in the issue you are seeing now.
    My recommendation would be to export all of your content (pages, posts, tags, categories, uploads, and other media) and start with a fresh install (this means discarding your current database entirely). You can then import your content (using the exported XML file that WordPress creates) and make only the necessary customizations you need for your site, therefore correcting whatever database issue(s) may exist.
    I am reluctant to go to all the trouble without being more confident that this will correct the issue.
    What do you think?
    Jackie

    Hey Jackie,

    Honestly from what they said and what I know about WordPress, it sounds like you should be able to simply strip out wp-admin and wp-includes (NOT wp-content) and download a fresh version of WordPress and upload both wp-admin and wp-includes from it back up to your install via FTP.

    That would resolve any issues with missing or corrupt files. Please backup your site before doing this of course.

Viewing 12 replies - 1 through 12 (of 12 total)
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