cannot delete it and cannot sync to correct TP account

  • Resolved bougie44

    (@bougie44)


    2 years, 8 months ago

    The plugin cannot be deleted in WP dashboard. I deleted it in Cpanel but when i re-install it it automatically syncs with trustpilot account from another websites. I can’t get it to sync to the correct trustpilot account.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Trustpilot

    (@trustpilotapp)

    Hi
    Sorry for this experience. The issue should be solved already

    I have now contacted the Trustpilot Reviews manufacturer several times. You just don’t get any support and no answer!!! I can’t link the plugin to the correct Trustpilot account. I keep getting linked to the wrong Trustpilot account. I have deleted the plugin and reinstalled it. Unfortunately, I no longer have the option of linking the plugin to the correct Trustpilot account, because the other one is automatically linked to me all the time. 

    Unfortunately, I don’t get any support. Please help, I can’t use the plugin like this. Because it won’t let me connect to the right Trustpilot account. At the very beginning I could choose which account to link. And unfortunately it was the wrong account. Now it has saved it all the time. Even if I delete the plugin and reinstall it, it keeps linking me to the wrong Trustpilot account. 

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘cannot delete it and cannot sync to correct TP account’ is closed to new replies.