Cannot delete Jetpack Boost Error: Deletion failed…

  • Resolved danrancan

    (@danrancan)


    7 months, 1 week ago

    I am trying to delete/uninstall the Jetpack Boost plugin from my wordpress theme. When I go to the plugins panel, and select “Delete” underneath the Jetpack Boost plugin, I get the following error at the top of my admin panel:

    Deletion failed: {"success":true,"data":{"delete":"plugin","slug":"jetpack-boost","plugin":"jetpack-boost\/jetpack-boost.php","pluginName":"Jetpack Boost"}}

    Then the Jetpack Boost Plugin shows “Activate | Deleting…” options underneath it. So without refreshing, I hit the “Deleting…” link and get the following different error:

    Deletion failed: .wp-die-message { display: none; } Fatal error: Uncaught Error: call_user_func_array(): Argument #1 ($callback) must be a valid callback, function "Automattic\Jetpack_Boost\jetpack_boost_uninstall" not found or invalid function namein /var/www/danran.rocks/wp-includes/class-wp-hook.php on line 324Call stack:WP_Hook::apply_filters()wp-includes/class-wp-hook.php:348WP_Hook::do_action()wp-includes/plugin.php:517do_action()wp-admin/includes/plugin.php:1340uninstall_plugin()wp-admin/includes/plugin.php:972delete_plugins()wp-admin/includes/ajax-actions.php:4766wp_ajax_delete_plugin()wp-includes/class-wp-hook.php:324WP_Hook::apply_filters()wp-includes/class-wp-hook.php:348WP_Hook::do_action()wp-includes/plugin.php:517do_action()wp-admin/admin-ajax.php:192Query MonitorThere has been a critical error on this website.Learn more about troubleshooting WordPress.

    So I don’t think I can properly delete Jetpack Boost from my wordpress installation. How can I fix this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @danrancan,

    The error messages you’re seeing suggest there might be an issue with how the uninstallation function is being called or possibly a missing function in the plugin’s files.

    To resolve this, here are a few steps you can try:

    1. Manual Deletion:
      • Access your site’s server via FTP or your hosting file manager.
      • Navigate to the /wp-content/plugins/ directory.
      • Locate the jetpack-boost folder and delete it manually. This should remove the plugin from your WordPress installation.
    2. Reinstall and Delete: Try reinstalling the Jetpack Boost plugin to ensure all its files are correct and complete. Sometimes, files can get corrupted or incomplete during installation. After reinstalling, try deleting it again through the WordPress admin panel.

    Let me know if this helps.

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi?@danrancan,

    Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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