Cannot Delete Site Clone

  • Resolved Rowen

    (@coe_test)


    6 years, 2 months ago

    The link above is the site clone I want to delete:

    https://www.sentiance.com/sentiance-2-0/

    This is the main site:

    https://www.sentiance.com/

    I go to the plugin options, click delete, and get this error:

    Something went wrong! Internal server error while processing the request! Go to WP Staging > Settings and lower ‘File Copy Limit’ and ‘DB Query Limit’. Also set ‘CPU Load Priority to low.’Than try again. If that does not help, open a support ticket

    I tried removing the plugin from the staging site, same error message.

    Please help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Rene Hermenau

    (@renehermi)

    Hi,

    Please enable the wordpress debug log and send me the log file to support [at] wp-staging.com? https://wp-staging.com/docs/enable-wordpress-debug-log-mode/

    Thread Starter Rowen

    (@coe_test)

    I cannot access the cPanel for this site as it is a client’s site I am making updates to.

    I only needed to clone it for small changes while the main site was live—now I can’t delete the clone at all.

    I’ve lowered all the suggested settings to no avail—I’ve also searched this entire forum for an answer.

    I really need to delete this clone as soon as possible.

    Thread Starter Rowen

    (@coe_test)

    Is that it? Without cPanel I am stuck with this clone forever? There is no way to get the tool to work then…?

    Plugin Author Rene Hermenau

    (@renehermi)

    @coe_test

    If the uninstall is not working you can use the free plugins available from www.ads-software.com

    – WP File Manager
    and
    -Adminer

    The first one allows you to delete the subfolder which contains the staging site
    The second plugin allows you to delete all database tables beginning with wpstg_

    > I cannot access the cPanel for this site as it is a client’s site I am making updates to.

    Beside of that: I highly recommended to get cPanel or at least FTP access from your client for future work and just in case something get wrong.
    Example: If one of your changes is causing a fatal error on the customer site you are not able to fix it.

    Thread Starter Rowen

    (@coe_test)

    Thanks. I removed the clone using File Manager, and then promptly removed WP Staging. I’ll try it again upon an update.

    Good luck.

Viewing 5 replies - 1 through 5 (of 5 total)
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