Cannot Disconnect from Square Account

Hi @phet-maly,

Thanks for reaching out!

I understand that you are unable to disconnect the current Square account that you are connected to, and receive the error message: Invalid Action even after trying a conflict test.

Can you please provide us with a copy of the Error logs from WooCommerce > Staus > Logs if there are any?

Hope this helps!

I’m not sure if you are talking about this…

Here is a file I copied: https://drive.google.com/file/d/1T-oGdtXx9GMyqRwBuO867-0VMcJ7AIW-/view?usp=sharing

Tks.

Hi @phet-maly,

Thanks for sharing the logs.

The Square logs look a-okay and it looks like the sync is working as expected.

I understand that you are unable to disconnect from the Square account and are getting an Invalid Action error: https://d.pr/i/TyMsCO even after you switch to the basic theme and deactivated all plugins.

I’d like to check your site’s System Status Report. Can you please share that? You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit). Paste the result here in your reply.

Thanks!

Here you go:

### WordPress Environment ###

WordPress address (URL): https://cbondanstabouche.ca
Site address (URL): https://cbondanstabouche.ca
WC Version: 6.8.0
REST API Version: ? 6.8.0
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: fr_CA
External object cache: ?

### Server Environment ###

Server Info: Apache/2.4.51 (Debian)
PHP Version: 8.0.20
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.4.20-MariaDB-1:10.4.20+maria~buster-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.0
WC Database Prefix: wpfu_
Total Database Size: 196.28MB
Database Data Size: 136.52MB
Database Index Size: 59.76MB
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### Post Type Counts ###

attachment: 402
avia_framework_post: 61
custom_css: 1
nav_menu_item: 13
oembed_cache: 10
page: 19
post: 3
postman_sent_mail: 250
product: 49
product_variation: 105
revision: 155
shop_coupon: 63
shop_order: 2616
shop_order_refund: 31
vtmin-rule: 1
wc_product_table: 1
wcpa_pt_forms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

ManageWP - Worker: by GoDaddy – 4.9.14
Booster Plus for WooCommerce: by Pluggabl LLC – 5.5.7
Breeze: by Cloudways – 2.0.7
FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.0
Green Popups (formerly Layered Popups): by Halfdata
Inc. – 7.33

Loco Translate: by Tim Whitlock – 2.6.2
Loginizer: by Softaculous – 1.7.3
Store Hours Manager for WooCommerce: by BizSwoop a CPF Concepts
LLC Brand – 4.2.46

Perfmatters: by forgemedia – 1.9.1
Woocommerce Products List: by Spyros Vlachopoulos – 1.1.20
WooCommerce Checkout Add-Ons: by SkyVerge – 2.5.6
WooCommerce Conditional Shipping and Payments: by WooCommerce – 1.13.0
WooCommerce Name Your Price: by Kathy Darling – 3.3.9
WooCommerce Square: by WooCommerce – 3.1.0
WooCommerce: by Automattic – 6.8.1
Wordfence Security: by Wordfence – 7.6.0
Yoast SEO: by Team Yoast – 19.5.1
WP Date and Time Shortcode: by Denra.com aka SoftShop Ltd – 2.5.3

### Inactive Plugins (2) ###

MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 4.78
Order Delivery Date Pro for WooCommerce: by Tyche Softwares – 9.28.3

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php
object-cache.php: Object Cache Pro (Drop-in)

### Must Use Plugins (2) ###

ManageWP - Worker Loader: by GoDaddy – 1.0.0
Object Cache Pro (MU): by Rhubarb Group – 1.14.5

### Settings ###

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: right
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: downloadable (downloadable)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
virtual (virtual)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #506 - /boutique/
Cart: #507 - /panier/
Checkout: #28 - /caisse/
My account: #29 - /mon-compte/
Terms and conditions: #8843 - /termes-et-conditions/

### Theme ###

Name: AWEBA
Version: 1.0.0
Author URL: https://www.aweba.ca
Child Theme: ?
Parent Theme Name: Enfold
Parent Theme Version: 5.1.1
Parent Theme Author URL: https://kriesi.at
WooCommerce Support: ?

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: 
Debug Mode: Off

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-12 12:34:30 -04:00
Options: ?
Notes: 93
Onboarding: completed

### Action Scheduler ###

Complete: 179
Oldest: 2022-07-22 20:04:09 -0400
Newest: 2022-08-22 07:58:12 -0400

Failed: 1
Oldest: –
Newest: –

Pending: 3
Oldest: 2022-08-22 14:57:22 -0400
Newest: 2022-08-22 15:21:56 -0400

### Name Your Price ###

Version: 
Template overrides: –

### Status report information ###

Generated at: 2022-08-22 07:58:19 -04:00

Hi @phet-maly,

Thanks for sharing your system status.

If you have enabled CloudFlare through your cPanel can you temporarily disable it and check again if you’re able to disconnect from WooCommerce Square?

In addition, you may also ask your hosting provider to share with you server logs that may contain useful information for resolving this issue.

Thanks!