cannot dismiss your survey message

Greetings,

Sorry you are having such trouble disabling the notification. The URL you have added seems to be in a structure I have never seen. The 2 main things that are required to disable the notification is that you are in the admin and that wpba_survey_notification=0 is some where in the URL. So 2 solutions would be either attempt to disable it directly from the WordPress dashboard or navigate directly to https://halinasplace.com.au/wp-admin/?wpba_survey_notification=0. Please let me know if you need any more help or need more information. One last thing, just a reminder all capital letters can be read as shouting which should be avoided when requesting help.

Thanks,
Dan

https://halinasplace.com.au/wp-admin/?wpba_survey_notification=0

still PAGE NOT FOUND….

and yes the capitals are intentional because i have found this survey very INTRUSIVE to website development since I can’t get rid of it – this sort of error should also be avoided and well tested.

there dismissed… thanks

the plugin came bundled recommended with a theme

Awesome!

Once again I apologize for the issue you experienced not being able to dismiss the notification I have a few things that would help me prevent this issue in the future

1. if you could share how you fixed the issue it would be great. From what I can tell it seems like an issue outside of my control and if not I would like to update it.

2. If you could share the theme it came recommended with I would like to contact the author to investigate further so this does not happen again. Preferably the authors support information if you have it.

3. I would be interested to know if this is a single or a multsite install I ported the notification from another plugin that is basically all notifications. I have never experienced an issue with multsite but I honestly did not test it.

I find it odd that the first URL you posted uses https://halinasplace.com.au/ which 404s which instead it seems it should be https://imagery.halinasplace.com.au/ I could be wrong. It seems to be redirecting on the front end correctly but not on the backend. I am guessing you are using Cloudflare at some point to do this redirection I could be wrong might of just been an ad when it 404s.

I am going to go through the steps I do to get the URL to dismiss the notification this may not benefit you personally now but it is nice to have it spelled out in the open. I get the request URI, which should be the part after the URL which should be something like /wp-admin/post.php?post=33&action=edit and trim of the /wp-admin. Then I use the admin URL to build the URL for the dismiss link. It seems to me something is filtering the admin URL or altering your URLs in some sort of way. Since I do not have access to your site I am just making a guess.

I would suggest to definitely double check your home and site URL in Settings > General and make sure both are set to https://imagery.halinasplace.com.au. Also when weird things happen URL wise it is beneficial to update your permalinks in Settings > Permalinks. I personally do not do any type of rewrites but it could be in a theme/plugin that did not refresh the permalinks on activation.

Thanks,
Dan

Your right about the redirections ….I’m working on a test site (in the background) and new theme while running my “production site” so as not to interrupt the customer until it is ready to launch…. theme I’m using is … https://themeforest.net/item/zyra-fullscreen-photography-theme/10534819… and your plugin was suggested to install at time of theme installation..

I do use cloudflare as well.
And I fixed the issue by using the url….forcing the redirect…
https://halinasplace.com.au/intimate/wp-admin/?wpba_survey_notification=0

Thanks

PS it is a clean install of wordpress— for testing purposes for now – I can gain access to my site perfectly..other messages on dashboard dismiss just fine…