Cannot edit event type

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The change I made yesterday to the event type is now showing. However …

I am logged in to the admin area of WordPress. I choose EventPrime, then Event Types. Choose edit for the event type I want to change. I change the colors and description and click the update button. The top of the screen says item updated, but the data shown on the screen is back to the old data. I go elsewhere, i.e. all events page, then go back to event types. It is still showing the old description and colors.

I log out of WordPress and log back in. The data shown on the event types page is now correct.

I change the color and description again. Update, purge all caching, refresh screen. Still showing old data. Logged out of WordPress and back in. Still showing old data.

Very strange.

I tried the same thing with a theatre (organizer). I choose to edit a theatre. I change the description and clicked update. Screen says updated, but the data displayed is still the old data. I pull up our website in another browser. I pull up the theatre I just changed. The change to the description is not there.

• This reply was modified 4 months, 1 week ago by lpint.

Hello @lpint,

We tried to replicate the scenario on our end by following the above-mentioned steps, however, we found the functionality to be working as expected.
We suspect that the issue on your end might be due to plugin conflict, please try deactivating any cache plugin on your end and retry the process.

Additionally, we would appreciate it if you could share the “Site Info” found under “Tools > Site Health” to assist us in further investigating the issue.

We look forward to your response.

Since I have a staging area setup for testing some other issues, I decided to revisit this issue.

In my staging area, with just EventPrime activated, I am able to change the background and text colors on an event type and the new colors remain after the save.

If I then activate LightSpeed Cache and edit an event type by changing the background and text colors and click the “update” button, the colors shown revert back to the pre-changed colors. Clicking on event types in the EventPrime menu on the left shows the colors of the edited event as the pre-change colors. “Purge all” caches has no affect. Purging the browser cache has no affect. I also changed my theme to Twenty Twenty-Four and that did not change the issue.

I’m guessing LightSpeed Cache is a commonly used plugin. Seems hard to believe that no one else is experiencing this issue.

Can you tell me where in the database the color values are stored? I’d like to check if it is a saving issue (are the changed values actually being stored) or a display issue. I thought that some previous testing pointed towards a display issue. (i.e the changed values were being saved to the database.)

Thanks for reaching out to us.

The type, venue, and organizer data are classified as taxonomies, with additional fields like text color and background color stored in the wp_termmeta table, where wp_ is the database prefix.

If you have any further questions, please don’t hesitate to reach out to us.

I am using my testing area to test this. I created a new event type called “My Test”. I set the text color to 8F8F8F and the background color to F8F8F8 and saved the event type. (New event type id 352.)

I went back to the event types list (click on event types in admin menu). I selected to edit “My Test”. I changed the text color to 00FFFF and the background to FF0000 and clicked update. The screen still shows the light gray and dark gray for the colors.

I checked the database “wp_termmeta” table. It shows the colors for id 352 as 00FFFF for text and FF0000 for background. https://www.dropbox.com/scl/fi/ml668m8dle5pofy1effq6/DB_rec_EType_352.jpg?rlkey=ssysmitloiqmluzu7bwsgkzev&dl=0

I clicked on “Event Types” in the admin menu again. it still shows the gray colors. https://www.dropbox.com/scl/fi/tn4o8dxz7rydnk5w1xnpu/DB_Rec_EType_list.jpg?rlkey=t8ajwwhlmzmu8rwot4i04ay7w&dl=0

I chose to edit “My Test” again. The screen now shows the correct (edited) colors. Click on “Event Types” in admin menu again and the colors there are now correct there, also. I’m guessing that this has something to do with the cache TTL. (I don’t want to set the TTL to some very low value.)