Cannot edit or save changes to emails

Hi @haydnjames

Where exactly did you save the email? Is it in WP-Admin > Users? Or in the Profile Form?

Regards,

Apologies, this is the email templates that cannot be edited/saved, not a users email address.

It was on UM > Settings > Email. The area where you can switch the different notifications on/off and change the wording, etc.

This is really bugging me!

I came across the problem as we are re-building our UAT site. This functionality works as expected on our live and existing UAT sites.

The only difference between those and the new UAT site where we are seeing the problem are:

• We’re not upgrading from a previous version of UM, its a clean install
• The MySQL DB version is newer (5.7.32 on the new install and 5.5.5 on the existing setup.)

Hi @haydnjames

Both sites are on the same server environment?

Regards,

No, they are separate servers. Both Apache.

**EDIT** Some extra info. OLD server being the one where this is working.

Cpanel version: NEW: 92.0 OLD: 90.0
Apache version: Both 2.4.46
Server PHP version: 7.1.33
MySQL Version: NEW: 5.7.32 OLD: 10.3.20-MariaDB
Architecture: Both x86_64
OS:Both Linux
Perl Version: Both: 5.16.3

• This reply was modified 4 years ago by haydnjames.

@champsupertramp Hey, is this something you’ve had chance to investigate or is there some further advice of what I could check? ??

Hi @haydnjames

Sorry for the late response.

I suspect there’s an issue with the firewall that prevents saving the email template in WP Admin.

Could you please ask your hosting provider to see if the firewall is enabled for WP Admin > Ultimate Member > Settings?

Regards,

Hi @haydnjames

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved…

…Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

Regards,

Hey @champsupertramp

I have spoken to my host and they have found that by disabling ModSecurity on the domain – UM email settings can be saved as expected. However. On the existing domain that I had where it was working fine – ModSecurity is still enabled. So whilst that has ‘resolved’ it with the new host, I’m not sure it really is fixed and that is just masking another problem.

I don’t believe having ModSecurity disabled is recommended so its not something I want to keep! So I think there is more troubleshooting to be done. I’ve asked the host if they can track specifically where the action may be getting blocked – is there anything specifically they should be looking at do you think?

It is failing to pass a mod security rule. But this looks to be false negative as it refers to an earlier version of UM – but I have the latest version installed.

Investigations continue!

Hi @haydnjames

Thanks for letting us know the progress. This is common issue with the saving Email Template. What others did was to exclude /wp-admin/admin.php?page=um_options&tab=email from the modsecurity settings.

Regards,

Hey there!

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

Regards,