Cannot edit products in Woocommerce

Hi!

This kind of problem is usually caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

This is best done on a staging site. That’s a copy of your live site, so you can test things out without making changes to your actual site. Some hosting companies offer a staging site service within their hosting plans. If yours does not, there is a great free plugin that will allow you to build a complete staging site with a few button clicks: https://www.ads-software.com/plugins/wp-staging.

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Thanks @imazed !
I have been checking a lot but still didn’t find a conflict. Another strange thing: I just found out that this problem is happening only in the category I was working on…
I have checked on the products in the rest of the categories, and all of them can be edited.
I moved the products in this category to uncategorized, and then I could edit them.
I created a new category, and when I moved them there it also worked…
So, it seems to be a problem with this specific category. For now I can work in a new one, but I am still curious which could be the problem… would a plugin conflict cause problems in only one category?

@lauramanteca If you go to WooCommerce > Status > Logs, then look in the drop down, is there a log with fatal-errors in the name with today’s date? If so, select it and click View.

This log should give insight as to what may be causing the page not to save when you’re saving the products.

It’s likely there’s a conflict with a plugin that’s looking at product categories. Would you mind going to WooCommerce > Status, then using the button near the top left to copy the System Status Report then paste it in your next reply?

Hello @jessepearson !
I could not see any errors in the logs.
Here is the System Status Report:

### WordPress Environment ###

WordPress address (URL): https://www.inkimaginarium.com
Site address (URL): https://www.inkimaginarium.com
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.20
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1g-fips

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.2
WC Database Prefix: wp_
Total Database Size: 47.59MB
Database Data Size: 40.89MB
Database Index Size: 6.70MB
wp_woocommerce_sessions: Data: 1.52MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 2.52MB + Index: 0.97MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.52MB + Index: 0.66MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_et_bloom_stats: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
wp_itsec_distributed_storage: Data: 4.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_itsec_logs: Data: 3.52MB + Index: 0.11MB + Engine InnoDB
wp_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailerlite_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 2.36MB + Index: 0.22MB + Engine InnoDB
wp_postmeta: Data: 4.52MB + Index: 1.89MB + Engine InnoDB
wp_posts: Data: 4.52MB + Index: 0.28MB + Engine InnoDB
wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
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wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.45MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_gzd_dhl_labelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_dhl_labels: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipmentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipment_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gzd_shipment_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_gzd_shipping_provider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_gzd_shipping_providermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.25MB + Engine InnoDB
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wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 545
custom_css: 1
et_pb_layout: 9
nav_menu_item: 10
oembed_cache: 5
page: 25
post: 39
product: 67
revision: 467
shop_order: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Bloom: by Elegant Themes – 1.3.10
Divi Password Box Module: by Dan Mossop – 1.1.0
Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.5.2
Astra Security Suite – Firewall & Malware Scan: by Astra Security – 0.2
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.2
CAOS: by Daan van den Bergh – 3.7.7
Smash Balloon Instagram Feed: by Smash Balloon – 2.4.6
Jetpack by WordPress.com: by Automattic – 8.9.1
Official MailerLite Sign Up Forms: by MailerGroup – 1.4.7
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
SG Optimizer: by SiteGround – 5.6.7
WPC Custom Related Products for WooCommerce: by WPCodelibrary – 1.3.2 – Installed version not tested with active version of WooCommerce 4.5.2
Woo Stickers by Webline: by Weblineindia – 1.1.5
WooCommerce Admin: by WooCommerce – 1.5.0 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Colors: by WooThemes – 1.0.7 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Services: by Automattic – 1.24.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2
Yoast SEO: by Team Yoast – 14.9 – Installed version not tested with active version of WooCommerce 4.5.2
WP Hardening: by Astra Security – 1.1.2
YITH WooCommerce Badge Management: by YITH – 1.4.4

### Inactive Plugins (0) ###

### Must Use Plugins (1) ###

ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #552 - /shop/
Cart: #554 - /cart/
Checkout: #556 - /checkout/
My account: #558 - /my-account/
Terms and conditions: #566 - /terms/

### Theme ###

Name: Divi
Version: 4.6.3
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 3,462
Oldest: 2020-08-24 17:24:53 +0000
Newest: 2020-09-24 15:41:49 +0000

Failed: 6
Oldest: –
Newest: –

Hey @lauramanteca – thanks for sharing that! I don’t see any plugin that raises a red flag for me, and based on what you’ve described I suspect that you may have run into a situation where the category data got corrupted in the database. It’s hard to tell what the cause of that is, but it’s typically a one-off problem.

For now, I’d do what you already mentioned: create a new category, move the products you want there, and remove the old one.

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Kind regards,