cannot email attendee list – no email created (thread #2)

[James Revillini]

This is in reference to the issue I previously posted here: https://www.ads-software.com/support/topic/cannot-email-attendee-list-no-email-created/

Our installation details are:

• PHP Version: 8.0.30
• WP Version: 6.5.2
• The Events Calendar – 6.3.7
• Event Tickets – 5.9.1.1
• Theme: Hello Elementor 3.0.1

I’m using Postman SMTP plugin which logs all outgoing email that is successfully created by the mail function. Other plugins are successfully emailing things, but there are no log entries when we attempt to email the attendee roster to someone or a user.

[Erica]

Hi @jrevillini,

Thanks for following up with us!

Our development team is aware of the problem, and our they are diligently working on a solution to get this bug fixed as soon as possible.

Your case has been added to our internal ticket,? and we will keep you updated on the progress.

Thank you,
Erica

________________________

Internal?Bug?Ticket Reference:

GTRIA-1256

[Darian]

Hi @jrevillini

Our team regularly shares important information about updates and bug fixes through our newsletter and changelog.

If you have any questions or concerns regarding this matter, we’ll be more than happy to assist you. However, if there’s nothing else you need help with, I’ll go ahead and close this ticket.

—
Internal?Bug?Ticket Reference: GTRIA-1256

[James Revillini]

I would appreciate if you would respond also in this thread when the big is fixed because this is the only way that I can be notified of a fix for this particular issue unless you can add me to the internal bug ticket.

I’ll go read the changelog as I see a new release was posted on 14 May.

[Darian]

Hi @jrevillini

Rest assured that we are working on a solution for this issue. Once the fix is available, we will also provide an update in this thread.

If you are facing any problems other than the ones mentioned in the original post, kindly create a new support topic following the guidelines provided on www.ads-software.com.