Cannot email more than 20 subscribers

Gmail’s limit is 99 recipients per email sent via SMTP.

@paul.dietrich

If the email log is only showing 20 recipients then there must be some reason why the others are not getting included in the email – have you excluded any categories? Are you sure that your other Registered Users are subscribed to a category that the post is assigned to?

No categories on the site site are set as excluded and i have verified with both a working and not working registered user that their subscription settings are the same. it’s a very basic site with only a couple categories. i have also checked PHP.ini and some other wordpress settings, and i can see no reason why it is not doing this… there also seems to be no reason for who it’s chosen to not email (like, not the last two alphabetically). they do seem to be recently added users, but i know one i added a short period ago gets the alerts, but someone else added on the same day doesn’t work. i’ve re-created users etc to see if something was wrong there, and no successful result. ??

there are only 23 users, so i am not concerned at all about the recipients per email at this stage (i did look into a queuing plugin based on your help docs, but after thinking about what i was doing and testing, there was no reason from a limit perspective to go down that road… yet).

@paul.dietrich

In Subscribe2 -> Subscribers under the Registered Subscribers tab there is a drop down filter. Is there the same number listed for all items in the drop down? The top is all Registered User, the second is those with any subscription and then you’ll have a list of all of the sites categories.

All users shows 23, registered users only shows 21, but all categories are 23.

weird, so i just edited the 3 users (it was 20 originally) that were not showing as registered, opened their settings and just hit apply and it seemed to fix it. they did have all categories assigned to them, but didn’t seem to be “registered” as registered users.

very strange, but i can see in the mail log now that the messages went out to the 3 people that were stating they were not getting posts.

thanks for the tip! anything i can do to prevent that needing to be done for each new user (that is a registered user… we do not allow public users)?

@paul.dietrich

How are new members added? A plugin or the WordPress core method? It might be a conflict there if you are using a plugin. Should work otherwise. ( you aren’t on a MultiSite are you?)

for the most part i have been adding them through the wordpress core, but these guys may have set themselves up online through the registration page from the plugin, which might have been the case here. for the most part, users i did not setup myself did not work… so that sounds like the conflict might be the case for those guys… one of them i re-created on my own through core and it worked fine (resolved 1 of the 3 users who had issues).

no, definitely not a multisite. they scare me. ??

thanks again for your help, just need to remember if anyone new registers to check that drop down and figure out which ones i need to apply the change to add them to registered subscribers.