Cannot Enter Proper Postal Code

  • Resolved Chris Whiteley

    (@thewhite)


    2 years, 3 months ago

    During the checkout process, after the user is asked to their CVV number, they are then asked to enter their postal code.

    The challenge I am having is that the field is marked Zip Code and only allows numbers and limits to 5 characters.

    I would like to be able to enter Canadian Postal codes which include 6 characters with a mix of numbers and letters.

    Can this be done with this plugin

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @thewhite,

    Thanks for reaching out.

    The zip code field within the Square credit card form is dynamically loaded based on the billing country. Do you enter the zip code in the checkout page before completing the payment with Square?

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thanks.

    Thread Starter Chris Whiteley

    (@thewhite)

    The store country is set to Canada and the billing field does state “Postal Code.”

    I notice that the CC info is pulled from the postal code field, but it only populates the numbers, so if the entered postal code is V8R 4M3, then the CC Zip Code field shows 843.

    Here is my system status:

    
### WordPress Environment ###

WordPress address (URL): https://www.vancouverislanddrivingschool.com
Site address (URL): https://www.vancouverislanddrivingschool.com
WC Version: 6.8.0
REST API Version: ? 6.8.0
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.80.0
OpenSSL/1.1.1o

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.0
WC Database Prefix: wp_f95b6yma9h_
Total Database Size: 11.76MB
Database Data Size: 9.72MB
Database Index Size: 2.04MB
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### Post Type Counts ###

attachment: 23
coblocks_pattern: 1
nav_menu_item: 10
page: 11
post: 1
product: 9
revision: 95
shop_order: 2
wp_block: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (11) ###

CoBlocks: by GoDaddy – 2.24.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
Redirection: by John Godley – 5.3.2
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.33
Spectra: by Brainstorm Force – 2.0.5
Plugin for Google Reviews: by RichPlugins  – 2.2.1
WooCommerce Square: by WooCommerce – 3.1.0
WooCommerce: by Automattic – 6.8.0 (update to version 6.8.2 is available)
Yoast SEO: by Team Yoast – 16.5
WP All Import Pro: by Soflyy – 4.7.6
WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.3

### Inactive Plugins (2) ###

Akismet Anti-Spam: by Automattic – 5.0
Gravity Forms: by Gravity Forms – 2.5.1

### Dropin Plugins (2) ###

db-error.php: db-error.php
object-cache.php: APCu Object Cache

### Must Use Plugins (1) ###

System Plugin: by  – 4.35.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #203 - /shop/
Cart: #204 - /cart/
Checkout: #205 - /checkout/
My account: #206 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Go
Version: 1.6.5
Author URL: https://www.godaddy.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: go/woocommerce/cart/cart.php

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-26 10:53:39 +00:00
Options: ?
Notes: 11
Onboarding: completed

### Action Scheduler ###

Complete: 52
Oldest: 2022-08-15 21:48:56 +0000
Newest: 2022-08-25 16:49:10 +0000

Pending: 3
Oldest: 2022-08-25 19:42:16 +0000
Newest: 2022-08-30 21:05:52 +0000

### Status report information ###

Generated at: 2022-08-25 19:43:48 +00:00

    Hi @thewhite

    Thanks for sending the System Status Report.

    I checked your site and I cannot replicate this on my end.

    It seems that this problem is maybe due to a conflicting theme or third-party plugin present on your site. Can you please try to perform a full conflict test and see if that works?

    https://woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Cannot Enter Proper Postal Code’ is closed to new replies.