Cannot export PayPal fees

  • Hello, I am able to export Stripe fees with the plugin, but not PayPal fees.

    I followed the instructions at https://www.ads-software.com/support/topic/add-paypal-fee/#post-15690930, and added the code into MISC SETTINGS > CUSTOM PHP CODE TO MODIFY OUTPUT. These settings were then saved.

    I then clicked SET UP FIELDS TO EXPORT, and clicked the ADD FIELD button, typing ‘_ppcp_paypal_fees’. These were dragged and dropped into the EXPORTED FIELDS area on the left of the screen.

    After saving and exporting, the resulting export file included PAYPAL TRANSACTION FEES as a column heading, but the column cells beneath it were unpopulated.

    The site currently uses ADVANCED ORDER EXPORT FOR WOOCOMMERCE 3.4.5, WOOCOMMERCE PAYPAL PAYMENTS 2.4.2, and WOOCOMMERCE 8.3.1.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author algol.plus

    (@algolplus)

    Hello

    please, run phpmyAdmin, open table “wp_postmeta” and review records for the order ( set filter post_id = Order id) .

    Will you see record having non-empty meta_key =”_ppcp_paypal_fees” ?

    thanks, Alex

    Thread Starter JPecsenyicki

    (@jpecsenyicki)

    Hello, I asked the site owner to check, and “_ppcp_paypal_fees” did not appear for the one order that was paid with PayPal. The following are the only keys that he was able to extract for the order using phpMyAdmin:

    _cart_discount_tax
    _order_shipping
    _order_shipping_tax
    _order_tax
    _order_total
    _order_version
    _prices_include_tax
    _billing_address_index
    _shipping_address_index
    is_vat_exempt
    _alg_wc_pif_local
    _ppcp_paypal_order_id
    _ppcp_paypal_intent
    _ppcp_paypal_payment_mode
    _transaction_id
    _date_paid
    _paid_date
    _ppcp_paypal_captured

    Additional information: If it helps, the site owner did mention that PayPal placed a hold on that particular order for about 20 days.

    Thanks for your help with this.

    Plugin Author algol.plus

    (@algolplus)

    Hello

    please, visit >WooCommerce>Orders.

    Do you see paypal fee inside the order?

    Thread Starter JPecsenyicki

    (@jpecsenyicki)

    Sorry for not checking back sooner.

    I do not see any PayPal fee within the order made via PayPal (ie: WooCommerce > Orders > Order made via PayPal).

    All that’s visible horizontally is: COST, TOTAL, and STATE TAX.

    All that’s visible vertically under that is: ITEMS SUBTOTAL, STATE TAX, ORDER TOTAL, and PAID (via PayPal).

    Plugin Author algol.plus

    (@algolplus)

    Do you see fee amount in secton “Order Notes”?

    Does export work ok for other orders?

    Thread Starter JPecsenyicki

    (@jpecsenyicki)

    No, I don’t see any fee amount for the order in ORDER NOTES.

    ORDER NOTES has: PayPal Transaction ID, Set to PENDING for manual review, Changed from PENDING to HOLD, Payment successfully captured, Changed from HOLD to PROCESSING, PayPal Transaction ID, Changed from PROCESSING to COMPLETED.

    Export worked fine for all other orders, but they were all processed with Stripe. (There was only one order processed with PayPal.)

    Plugin Author algol.plus

    (@algolplus)

    We just can’t get this amount if you don’t see fee in database(key _ppcp_paypal_fees) or inside order notes

    Thread Starter JPecsenyicki

    (@jpecsenyicki)

    I’m a little baffled here.

    I don’t doubt what you say is true. But the same client has a similar website with a similar setup, and I see PAYPAL FEE on that other site’s order form, as well as PAYPAL PAYOUT (ie: PAID – PAYPAL FEE).

    Why are PayPal fees appearing on the order forms of the one site, but not on the order forms of the other site? (Is one site using PayPal Standard and the other using PayPal Express, or something like that?)

    Plugin Author algol.plus

    (@algolplus)

    hi
    it confuses me too.

    On another website — please, run phpmyAdmin, open table “wp_postmeta” and review records for the order ( set filter post_id = Order id) .

    Will you see record having non-empty meta_key =”_ppcp_paypal_fees” ?

Viewing 9 replies - 1 through 9 (of 9 total)
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