Cannot get 404 page ro display as needed

@apprimit @oceanwp I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

Hi this is the OP. I’m marking the issue as resolved, with a comment. Following the initial request, I set up a subdomain with access just for the author. The author tested and resolved there. When I asked if he had further need of the subdomain he said no, thus I deleted it. So,

@jdembowsk your point is well taken, this is why I created a subdomain for author testing
@apprimit @oceanwp I’m grateful for solving the problem within the subdomain.

(sorry mised replying to Jan)

Hi this is the OP. I’m marking the issue as resolved, with a comment. Following the initial request, I set up a subdomain with access just for the author. The author tested and resolved there. When I asked if he had further need of the subdomain he said no, thus I deleted it. So,

@jdembowski your point is well taken, this is why I created a subdomain for author testing
@apprimit @oceanwp I’m grateful for solving the problem within the subdomain.

I appreciate that but plugin authors and support cannot cross that line.

For plugin support and authors:

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

How was this issue resolved please ? as I have the same issue. Tried another theme (Astra) and I don;t get the Breadcrums or page 404 title…

@andy1966uk go to Customize > General Option > 404 error page section and enable the option for blank page.