CANNOT Get a Scan to run Successfully

Hi @timelymanner1,

Could you please:

• Go to your options page
• Set “Maximum execution time for each scan stage” to 15 on the options page
• Save the options page
• Go to the Diagnostics tab on the Tools page on the Wordfence menu
• Check the box to “Enable debugging mode“
• Save the diagnostics page
• Start a new scan
• Copy the last 20 lines or so of the activity log and paste them here

Thank you.

Received the error again, “Scan Failed
The current scan looks like it has failed. Its last status update was 49 mins ago. You may continue to wait in case it resumes or cancel and restart the scan. Some sites may need adjustments to run scans reliably. Click here for steps you can try.” Here are the last 20 lines or so of the activity log:

[Dec 20 16:45:10:1513806310.668527:10:info] SUM_PAIDONLY:Checking if your site is on a domain blacklist is for paid members only
[Dec 20 16:45:08:1513806308.665095:10:info] SUM_PAIDONLY:Checking if your IP is generating spam is for paid members only
[Dec 20 16:45:06:1513806306.661579:10:info] SUM_PAIDONLY:Check if your site is being Spamvertized is for paid members only
[Dec 20 16:45:06:1513806306.654702:4:info] getMaxExecutionTime() returning config value: 15
[Dec 20 16:45:06:1513806306.654006:4:info] Got value from wf config maxExecutionTime: 15
[Dec 20 16:45:06:1513806306.579464:4:info] Calling Wordfence API v2.23:https://noc1.wordfence.com/v2.23/?v=4.9.1&s=http%3A%2F%2Fwww.thesizzlesystem.com&k=0024bfc14ec5e84529bd56bfac851fc47a8e6b2768e3d519af45df156acadb98c494f9254dc3fdb6a769ba3c5c339de807bfe70e02864aadca8af286184cab81089ec37507a02b85ff83a2f91da4767e&openssl=268439663&phpv=5.6.31&betaFeed=0&cacheType=disabled&action=log_scan
[Dec 20 16:45:06:1513806306.571578:1:info] Contacting Wordfence to initiate scan
[Dec 20 16:45:06:1513806306.566086:10:info] SUM_PREP:Preparing a new scan.
[Dec 20 16:45:06:1513806306.554944:4:info] Setting up scanRunning and starting scan
[Dec 20 16:45:06:1513806306.552971:4:info] Setting up error handling environment
[Dec 20 16:45:06:1513806306.551811:4:info] Requesting max memory
[Dec 20 16:45:06:1513806306.548207:4:info] Checking if scan is already running
[Dec 20 16:45:06:1513806306.545341:4:info] Done become admin
[Dec 20 16:45:06:1513806306.544182:4:info] Scan authentication complete.
[Dec 20 16:45:06:1513806306.540066:4:info] Scan will run as admin user ‘DennisG’ with ID ‘2’ sourced from: singlesite get_users() function
[Dec 20 16:45:06:1513806306.537809:4:info] Becoming admin for scan
[Dec 20 16:45:06:1513806306.535533:4:info] Checking saved cronkey against cronkey param
[Dec 20 16:45:06:1513806306.534822:4:info] Exploding stored cronkey
[Dec 20 16:45:06:1513806306.530437:4:info] Fetching stored cronkey for comparison.
[Dec 20 16:45:06:1513806306.529979:4:info] Checking cronkey
[Dec 20 16:45:06:1513806306.529297:4:info] Scan engine received request.
[Dec 20 16:45:05:1513806305.722299:4:info] Scan process ended after forking.
[Dec 20 16:45:04:1513806304.720670:4:info] Starting cron with normal ajax at URL https://www.thesizzlesystem.com/wp-admin/admin-ajax.php?action=wordfence_doScan&isFork=0&scanMode=full&cronKey=55b1a2cf1d05f5e95a4af238
[Dec 20 16:45:04:1513806304.718390:4:info] Test result of scan start URL fetch: array ( ‘headers’ => Requests_Utility_CaseInsensitiveDictionary::__set_state(array( ‘data’ => array ( ‘date’ => ‘Wed, 20 Dec 2017 21:45:13 GMT’, ‘content-type’ => ‘text/html; charset=UTF-8’, ‘set-cookie’ => array ( 0 => ‘__cfduid=d8c80959df26b41f17d94fb13115cddcd1513806310; expires=Thu, 20-Dec-18 21:45:10 GMT; path=/; domain=.thesizzlesystem.com; HttpOnly’, 1 => ‘PHPSESSID=9OCqLv%2CZ87QPCaCJGGSZM1; path=/; HttpOnly’, 2 => ‘wfvt_691473307=5a3ad9e0072f7; expires=Wed, 20-Dec-2017 22:15:04 GMT; Max-Age=1800; path=/; httponly’, ), ‘pragma’ => ‘no-cache’, ‘x-robots-tag’ => ‘noindex’, ‘x-content-type-options’ => ‘nosniff’, ‘expires’ => ‘Wed, 11 Jan 1984 05:00:00 GMT’, ‘cache-control’ => ‘no-cache, must-revalidate, max-age=0’, ‘x-frame-options’ => ‘SAMEORIGIN’, ‘referrer-policy’ => ‘same-origin’, ‘vary’ => ‘Accept-Encoding’, ‘server’ =
[Dec 20 16:45:01:1513806301.491632:4:info] getMaxExecutionTime() returning config value: 15
[Dec 20 16:45:01:1513806301.491150:4:info] Got value from wf config maxExecutionTime: 15
[Dec 20 16:45:01:1513806301.490298:4:info] Entering start scan routine
[Dec 20 16:45:01:1513806301.488473:4:info] Ajax request received to start scan.

Hi @timelymanner1,

Have you tried decreasing the “Maximum execution time for each scan stage
” to a lower value (“8”, for example)?

Also, in case it is enabled can you try disabling the scan option “Scan images, binary, and other files as if they were executable” which is located on the Wordfence “Options” page?

This scan option is mainly intended for using on known infected sites. It requires a lot of resources and is not necessary to use for normal scans. The reason for this is that non-executables such as images can not execute themselves. If there is malware in an image, there will be malware in other files on your server as well and those will be detected even with this scan option off.

OK, I changed Maximum execution time for each scan stage to 8 (“Scan images, binary, and other files as if they were executable” was already turned off) – still get error, “The current scan looks like it has failed”.

Tried turning on “Use low resource scanning”…same error

Tried disabling all plugins…same error

Tried switching to default (twenty fifteen) theme…same error again.

I’m currently out of ideas.