Cannot get ik to work properly

Hi @mwilbers

Sorry to hear you are having this issue.

Could you please export your module Gear icon > Export https://wpmudev.com/docs/wpmu-dev-plugins/hustle/#module-dashboards

And share it on this ticket using Google Drive?

Best Regards
Patrick Freitas

Hi Patrick,

The file can be accessed at https://drive.google.com/file/d/1gnixcjAKiQ0sx0GYw_Y5GfuRBgVV3PA7/view?usp=sharing

Hi @mwilbers

Thank you.

I couldn’t replicate the issue.

Could you try to update the list to:

*/mailpoet/*
*/comments/*
*/online-adverteren/*
*/adverteren-in-auto-motor-klassiek/*
*/amklassiek.nl/magazine/*
*/adreswijziging-doorgeven/*
*/amklassiek.nl/betalen/*
*/amklassiek.nl/evenement-toevoegen/*
*/amklassiek.nl/nieuwsbrief/*
*/amklassiek.nl/contact/*`

To make sure we are on the same page, the shared ones are the URLs you would like to prevent the PopUp?

I so, it worked fine on my lab site.

For UTM I used */?utm_source=mailpoet

Please take a look at the video, I just modified it to show on time to make it easier to see on video https://monosnap.com/file/O43Cv9gDJ9rX4Go07JtS1N62WOGAW5

You will see I toggled the Show / Hide and it worked.

Could you also verify for any caching plugin? Make sure to clear all caches after updating the settings.

Let us know the result you got.
Best Regards
Patrick Freitas

Hi,

Yes, I want to hide the popup on these urls.

Sadly it does not work with me. You can see the settings and result in the screenprints

https://drive.google.com/file/d/10Xhbz-0uvQbpJrWCm9YXzG4oNHfO1aeY/view?usp=sharing

https://drive.google.com/file/d/1x3TM8ldejUat8YCgo0TPktBO6P81-8ZL/view?usp=sharing

I am using wkp rocket as a cache, which was emptied before trying.

Hello @mwilbers !

Hope you’re having a good day!

Can you run a quick test by deactivating WP Rocket completely and see whether the rules are applied correctly then?

This is to confirm whether the issue is with Hustle or with the caching system in this case.

Warm regards,
Pawel

Deactivated the cache and asset cleanup pro, but still does not work correctly. Also have deleted caches in Firefox and Chrome before trying. On Firefox ones it showed another time it did not.

Hi @mwilbers

Could you try a Full plugin conflict test?

Please, create a staging website https://www.ads-software.com/plugins/wp-staging/

Then run a Full plugin conflict test on staging following this workflow:
https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Let us know the result you got.
Best Regards
Patrick Freitas

With all plugins disabled, except for Mailpoet, Mailpoet pro and Husle, with a standard WP theme, the problem still exists. So the popup shows, even as it should not.

Hi @mwilbers

I visited your site pages based on the list of pages you where you try to now show them and pop up does not generate there. Does pop up is disabled fully on your site? I made additional tests on my lab site with your pop up and all works as it should.

Kind Regards,
Kris

Hello Kris,

I disabled the popup because my readers are complaining about popping up all the time. I don’t know why it does not work with me then. Guess I have to find some other plugin to do this then.

Hi @mwilbers

Could you please send me an email to [email protected] using this template:

Subject: “Attn: Patrick Freitas”

Message: link back to this thread for reference https://www.ads-software.com/support/topic/cannot-get-ik-to-work-properly

Best Regards
Patrick Freitas

Done, thanks.

Hi @mwilbers

I hope you are doing well.

We found an issue on the wildcard and we let our developers know, can you update the rules to:

*/contact/*

or

*amklassiek.nl/contact/*

Best Regards
Patrick Freitas

Hello @mwilbers ,

We haven’t heard from you for a while now, so it looks like you don’t need our assistance anymore.

Feel free to re-open this ticket if needed.

Kind regards
Kasia