Cannot Get it to work

  • I set up the plugin and configured it, then put an external link in the menu and on a page… Then when I left the page via one of these two methods or just entered in a different URL the popup box didn’t show up.

    I only saw the popup twice, and thats when I came back to the site after leaving it. This was all while I attempted to use the “When the visitor is leaving the page (Exit Intent)” setting.

    I will also say the UI/UX of the plugin is a bit cumbersome since there is no media library in the plugin where I can select or upload an image. You already have to have the URL. So even if you have it uploaded you have to go get the URL. Lastly, you have to step through the entire configuration to enable it, otherwise it’s disabled by default.

Viewing 1 replies (of 1 total)
  • Plugin Author kranthitech

    (@kranthitech)

    Hi jcarus,

    Thanks for the useful feedback.

    1. “Exit Intent” means that the popup will show up when the visitor moves their mouse towards the close button of the browser. I agree that this should be mentioned more clearly in the settings.

    2. Another reason for the popup not being triggered as expected could be the use of other “page caching” plugins. Please make sure that when you make any changes to the Autience plugin, you clear your page cache.

    3. As you said, ability to upload an image would be very good as a lot of users would find that much easier. We will definitely add this in the future versions of the plugin

    4. We are intentionally keeping the plugin disabled until the user sets up the complete popup, as our plugin is being used by some ecommerce sites with thousands of visitors every minute and a popup that is not fully configured could lead to a bad user experience for the visitors of the website. But as you say, we might need to give some default values so that it is easier for first time users.

    Lastly, we appreciate your effort for taking the time to use and review the plugin. I hope the future updates will not disappoint you.

    Thanks,
    Kranthi

Viewing 1 replies (of 1 total)
  • The topic ‘Cannot Get it to work’ is closed to new replies.