“Cannot get other user media. API shut down by Instagram. Sorry.”

Greetings!

I just bumped to a similar issue and turned out the feed ID on the page was incorrect. There were no feeds with the ID the IG shortcode of the page contained. Your case might be the same.

Could you please check the ID on the shortcode of this page and compare it to the IDs on Instagram Feed WD > Feeds page?

Here’s a video showing what you need to check.
Cheers!

No, that’s not it.
This was a page and feed that was working and then suddenly stopped working without any changes on our end.

That said, I did double check the feed id – but as expected it was the same “1” as it always was.

Any other ideas?

And just my 2 cents, as a fellow software engineer: If what you suggested was the problem, then the plugin’s error reporting code needs to be enhanced, as the error message would not matching the actual problem at all. If having the wrong ID in the shortcode was the issue, and the code correctly reported the error with something like: “There is no Instagram Feed with ID x”, then I would have fixed it instantly and would be on my way without ever having had to bother you or anyone else.
Not complaining, just advocating for you not to have to deal with “issues” that aren’t real issues. : )

Also,
I “Reset the Primary Access Token” in you Settings page, and re-logged into and re-connected with our Instagram account, but still get the same error:

“Cannot get other user media. API shut down by Instagram. Sorry. Display only your media.”

Thanks in advance, before, after, and in-between!

– Peter

Solved it!

Here’s how I fixed it:

I had to go into the “Feed” that I had created that once worked and click:

“Feed Usernames and Hashtags”

and then enter our Instagram username.